Customer Satisfaction Jobs in Chicago, IL

37,157 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Associate Banker (20 Hours) Skokie & Emerson Branch, Skokie, IL

Company: JPMorgan Chase

Location: Skokie, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Microsoft 365 System Administrator

Company:

Location: Lake Bluff, IL

Posted Feb 03, 2025

View Details Apply on The Muse
meaningful work from Day 1 collaborative culture opportunity to shine

Lead FCS Business Risk & Control Advisor

Company: Discover

Location: Chicago, IL

Posted Feb 03, 2025

Discover is offering a job opportunity for a Finance and Corporate Services professional with experience in risk management. The role involves being a thought leader in risk management, partnering with business process owners, and implementing enterprise policies and standards. The company values diversity and inclusion, and offers competitive compensation and benefits. The position requires a Bachelor's degree in Business Administration, Finance, or a related field, and 4+ years of experience in Finance, Accounting, or Risk Management. The application deadline is Jan 12, 2025.

View Details Apply on BuiltIn

Distribution Manager

Company:

Location: Deerfield, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Area Manager, Wet Mill

Company:

Location: Decatur, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Machine Operator I (6:00 pm - 6:00 am) C Shift

Company:

Location: Joliet, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Microsoft 365 System Administrator

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Parts Washer Sales Specialist

Company:

Location: West Dundee, IL

Posted Feb 03, 2025

View Details Apply on The Muse

CDL-A Lease Purchase Driver - SAP Friendly

Company:

Location: Belleville, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Creative Project Manager

Company:

Location: Lake Bluff, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Electrical Project Engineer

Company: GE Vernova

Location: Oakbrook, IL / Remote

Posted Feb 03, 2025

View Details Apply on The Muse

CDL-A Lease Purchase Driver - SAP Friendly

Company:

Location: Belleville, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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