Customer Satisfaction Jobs in Chicago, IL

37,161 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

talented designer collaborative and customer-focused at least 1 year of experience

Experience Designer Specialist

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Jan 25, 2025

Ahold Delhaize USA, a division of a global food retailer, is seeking a talented designer to join their Experience Design team. The ideal candidate will be a collaborative and customer-focused designer with at least 1 year of experience in ecommerce or digital agency. The role involves applying user-centered design methods, conducting remote user research, and collaborating with cross-functional teams to deliver a consistent and cohesive user experience. The company offers a flexible hybrid work schedule and competitive salary range of $79,280 - $118,920.

View Details Apply on BuiltIn

Principal Data Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 25, 2025

View Details Apply on The Muse
meaningful work from Day 1 collaborative culture opportunity to shine

Principal Compliance Tester

Company: Discover

Location: Chicago, IL

Posted Jan 25, 2025

Discover is offering a job opportunity for a Compliance Officer with a base pay ranging from $91,000 to $153,400. The role involves verifying compliance with regulations, managing the compliance department, and executing control testing. The company values diversity and inclusion, and offers a competitive total compensation package including benefits like paid parental leave, 401k plan, and education assistance. The job requires a Bachelor's degree in Business Administration, Finance, Law, or related field, and 6+ years of experience in Compliance, Financial Services, Risk, or BSAAML.

View Details Apply on BuiltIn

Business Relationship Manager I - Officer

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 25, 2025

View Details Apply on The Muse

Retail Associate Part Time Now Hiring

Company: The TJX Companies, Inc.

Location: Chicago, IL

Posted Jan 25, 2025

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Sales Management Trainee- Peru, IL

Company: Enterprise Mobility

Location: Ottawa, IL

Posted Jan 25, 2025

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Weekend Resident Experience Associate (Sat and Sun, 7am-3pm)

Company: Bozzuto

Location: Chicago, IL

Posted Jan 25, 2025

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Cake Decorator

Company: Walmart

Location: Rockford, IL

Posted Jan 25, 2025

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(USA) Technician, Refrigeration/HVAC

Company: Walmart

Location: Gurnee, IL

Posted Jan 25, 2025

View Details Apply on The Muse

(USA) Technician, General Facilities Maintenance

Company: Walmart

Location: Aurora, IL

Posted Jan 25, 2025

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Sales Management Trainee- Peoria, IL

Company: Enterprise Mobility

Location: Peoria, IL

Posted Jan 25, 2025

View Details Apply on The Muse

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Rockford, IL

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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