Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Network Services)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The CDC is a global leader in public health and health promotion, and employees play a crucial role in supporting public health emergency management. The agency is seeking talented individuals to join its team and help continue its mission as the world's premier public health organization.

Public Notice for Direct Hire (Data Modernization) - IT Specialist (Operating Systems)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The CDC is a global leader in public health and health promotion, and employees play a crucial role in supporting public health emergency management. The agency is seeking talented individuals to join its team and help continue its mission as the world's premier public health organization.

Public Notice for Direct Hire (DMI) - IT Specialist (Data Management/Applications Software)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals with IT-related experience. The agency requires U.S. citizenship, and employees may undergo background checks and drug testing. Qualifications include attention to detail, customer service, oral communication, and problem-solving skills. Basic qualifications involve IT-related experience demonstrating four competencies. Minimum qualifications vary by grade level, with options for education, specialized experience, or a combination of both. Promotion potential is at management's discretion. Benefits include a comprehensive package, telework options, and potential incentives.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (System Analysis)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The CDC is a global leader in public health and health promotion, and employees play a crucial role in supporting public health emergency management. The agency is seeking talented individuals to join its team and help continue its mission as the world's premier public health organization.

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Sep 16, 2024

The position involves providing customer support services, resolving technical problems, and following established policies and procedures at a Veteran Affairs facility.

Public Notice for Direct Hire (Data Modernization) - IT Program Manager

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The Centers for Disease Control and Prevention (CDC) is a globally recognized leader in public health and health promotion. They offer a wide range of opportunities for individuals with IT-related experience, particularly in monitoring IT, telecommunications, network, and cloud computing programs. CDC values attention to detail, customer service, oral communication, and problem-solving skills. The roles require varying levels of education and experience, from a master's degree to a Ph.D., and offer promotion potential based on performance. Benefits include a comprehensive package, telework options, and potential incentives like relocation assistance and student loan repayment.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Enterprise Architecture)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The CDC is a global leader in public health and health promotion, and employees play a crucial role in supporting public health emergency management. The agency is seeking talented individuals to join its team and help continue its mission as the world's premier public health organization.

Information Technology Specialist (CUSTSUP)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Sep 16, 2024

The position involves providing customer support services, resolving technical problems, and following established policies and procedures at a Veteran Affairs facility.

Public Notice for Direct Hire (DMI) - IT Specialist (Data Management/Data Scientist)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The CDC is a global leader in public health and health promotion, and employees play a crucial role in supporting public health emergency management. The agency is seeking talented individuals to join its team and help continue its mission as the world's premier public health organization.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Applications Software)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The Centers for Disease Control and Prevention (CDC) is a global leader in public health and health promotion, offering a wide range of opportunities for individuals with IT-related experience. CDC employees play a crucial role in supporting public health emergency management. The agency requires U.S. citizenship, background checks, and participation in E-Verify. Qualifications include IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Basic qualifications vary by grade level, with GS-7 requiring at least 1 year of graduate-level education or specialized experience, and GS-15 requiring experience in developing and maintaining cloud and internet-based systems.

Information Technology Specialist (Systems Administration/Customer Support)

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Sep 16, 2024

The announcement is for filling positions using a Direct Hire Authority. It provides information on the Recruitment Incentive and other important details.

Public Notice for Direct Hire - Information Technology Specialist (Information Security)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Sep 16, 2024

The CDC is a global leader in public health and health promotion, and employees play a crucial role in supporting public health emergency management. The agency is seeking talented individuals to join its team and help continue its mission as the world's premier public health organization.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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