Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jul 15, 2024

This position is in the Office of Information Technology OIT End User Services EUS End User Operations EUO and is located at a Veteran Affairs VA facility. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.

Information Technology Specialist (Systems Administration/Customer Support)

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Jul 15, 2024

The IRS is hiring for a IT position using a Direct Hire Authority. The job requires 1 year of specialized experience in IT, including experience in computer project assignments, and a bachelor's degree. The position is telework eligible, but employees must meet and sustain IRS telework eligibility requirements. The job also requires a background investigation and enrollment in Continuous Vetting and FBI's Rap Back service.

Public Notice for Direct Hire (DMI) - IT Specialist (Data Management/Applications Software)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jul 15, 2024

CDC is seeking IT professionals to support public health emergency management. The position requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The job may involve temporary assignments to emergency responses or sustaining other CDC programs and activities.

Advanced Medical Support Assistant (Scheduler)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jul 15, 2024

The incumbent functions as an Advanced Medical Support Assistant AMSA providing administrative support to the Health Administration Service. The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (System Analysis)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jul 15, 2024

As a global leader in public health and health promotion, CDC is the agency Americans trust with their lives. The agency is seeking IT professionals to support public health emergency management and other programs and activities.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Enterprise Architecture)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jul 15, 2024

As a global leader in public health and health promotion, CDC is the agency Americans trust with their lives. The agency is seeking IT-related professionals to support public health emergency management and sustain other CDC programs and activities.

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jul 15, 2024

This position is in the Office of Information Technology OIT End User Services EUS End User Operations EUO and is located at a Veteran Affairs VA facility. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.

Supervisory Contact Representative (Customer Service Group Manager) (12 month register)

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Jul 15, 2024

The IRS is hiring for a position that requires US citizenship, proof of citizenship, and a review of prior performance and income tax verification. The position requires specialized experience in management and leadership, as well as experience applying regulations and principles. The job also requires a college or university degree and may involve telework and a 1-year supervisory or managerial probationary period.

Information Technology Specialist (CUSTSUP)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jul 15, 2024

This position is in the Office of Information Technology OIT End User Services EUS End User Operations EUO and is located at a Veteran Affairs VA facility. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Applications Software)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jul 15, 2024

CDC is seeking IT professionals to support public health emergency management. The position requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The job may involve temporary assignments to emergency responses, and employees may be required to work other than normal duty hours.

Public Notice for Direct Hire (Data Modernization) - IT Specialist (Operating Systems)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jul 15, 2024

The Centers for Disease Control and Prevention (CDC) is seeking candidates for a variety of IT-related positions. The positions require a range of skills and qualifications, including IT-related experience, attention to detail, customer service, oral communication, and problem-solving. The positions may be filled as permanent or term appointments, and may be subject to a Collective Bargaining Agreement. The CDC is an equal opportunity employer and offers a comprehensive benefits package.

Public Notice for Direct Hire (DMI) - Information Technology Specialist (Network Services)

Company: Department of Health and Human Services - Centers for Disease Control and Prevention

Location: Multiple Locations

Posted Jul 15, 2024

CDC is seeking IT professionals to support public health emergency management. The position requires IT-related experience, attention to detail, customer service, oral communication, and problem-solving skills. The job may involve temporary assignments to emergency responses or sustaining other CDC programs and activities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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