Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

IT CYBERSECURITY/ SPECIALIST (CUSTSPT/INFOSEC)

Company: Department of Defense - Defense Information Systems Agency

Location: Multiple Locations

Posted Jul 14, 2024

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jul 14, 2024

Administers written or computer-based Armed Services Vocational Aptitude Battery (ASVAB) Enlistment Tests at Military Entrance Processing Station (MEPS) or other remote testing sites to determine individual qualifications for military service enlistment.

IT CYBERSECURITY/SPECIALIST (CUSTSPT/INFOSEC)

Company: Department of Defense - Defense Information Systems Agency

Location: Multiple Locations

Posted Jul 14, 2024

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jul 14, 2024

This position is in the Office of Information Technology OIT End User Services EUS End User Operations EUO and is located at a Veteran Affairs VA facility. Work involves the planning and delivery of customer support services.

Medical Support Assistant (Advanced)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Multiple Locations

Posted Jul 14, 2024

Medical Support Assistants Advanced may work tours other than their regular scheduled tour including working evenings, nights, weekends, and holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.

Contact Representative (Customer Service Representative) (Direct Hire)

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jul 14, 2024

Positions are located in SSA Offices across Alaska, Washington, and Western Idaho. Positions under this announcement are being filled using a Direct Hire Authority. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. The positions require US Citizenship, Selective Service Registration, fingerprinting, and background and/or security investigation. Selectees may be required to serve a 1-year probationary period. The positions also require completion of a 1113-week technical training class and passing a Competency Assessment Interview Process (CAIP) interview.

Information Technology Specialist (CUSTSUP)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jul 14, 2024

This position is in the Office of Information Technology OIT End User Services EUS End User Operations EUO and is located at a Veteran Affairs VA facility. Work involves the planning and delivery of customer support services, providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.

Information Technology Specialist (CUSTSPT)

Company: Department of Veterans Affairs - Deputy Assistant Secretary for Information and Technology

Location: Multiple Locations

Posted Jul 14, 2024

This position is in the Office of Information Technology OIT End User Services EUS End User Operations EUO and is located at a Veteran Affairs VA facility. The primary duties and responsibilities include providing Point of Care Customer Service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jul 14, 2024

Administers written or computer-based Armed Services Vocational Aptitude Battery (ASVAB) Enlistment Tests at Military Entrance Processing Station (MEPS) or other remote testing sites to determine individual qualifications for military service enlistment.

Contact Representative (Customer Service Representative) (Direct Hire)

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jul 14, 2024

Positions are located in SSA Offices across Idaho, Oregon, and Southwest Washington. Positions under this announcement are being filled using a Direct Hire Authority. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jul 14, 2024

Administers written or computer-based Armed Services Vocational Aptitude Battery (ASVAB) Enlistment Tests at Military Entrance Processing Station (MEPS) or other remote testing sites to determine individual qualifications for military service enlistment.

Information Technology Specialist (Sys Analyst/App Software) - 9 Month Roster, Direct Hire

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Jul 14, 2024

Summary Positions under this announcement are being filled using a Direct Hire Authority DHA For information on the Recruitment Incentive please reference the Additional Information section of this announcement Click on Learn more about this agency button below to view Eligibilities being considered and other IMPORTANT information WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS Visit us on the web at wwwjobsirsgov Learn more about this agency

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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