Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Principal Project Manager, Commercial Bank

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Principal Project Manager for its Commercial Bank. The role involves leading critical and strategic program governance routines, working closely with key stakeholders, and delivering results that impact the company's bottom line. The ideal candidate will have at least 3 years of project management experience, preferably with a PMP, Lean Agile, or Six Sigma certification. The role offers competitive compensation and benefits, and Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Associate, Data Scientist - Customer Management

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Scientist for the Mainstreet Customer Management Data Science team. The role involves partnering with cross-functional teams to deliver data-driven solutions, leveraging a broad stack of technologies including Python, Conda, AWS, H2O, and Spark. The ideal candidate should be creative, innovative, technically skilled, and statistically-minded. Basic qualifications include a Bachelor's or Master's degree in a quantitative field, with relevant experience in data analytics. Preferred qualifications include a STEM degree, AWS experience, and at least 2 years of experience in Python, machine learning, and SQL.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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