Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Assoc. Chief Info. Officer for Cybersecurity and Information Protection/Chief Info. Security Officer

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

DOT is a vital cabinet-level federal department responsible for the nation's critical infrastructure in all modes of transportation, with transportation safety being its highest priority.

Foreign Service Contracting Officer

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

USAID is the world's premier international development agency, working to lift lives, build communities, and advance democracy. Its work advances US national security and economic prosperity, demonstrates American generosity, and promotes a path to recipient self-reliance and resilience.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Utility Systems Operator Worker Trainee

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Aug 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Director, Legislative and Public Affairs

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The Architect of the Capitol is committed to preserving and maintaining iconic buildings and providing inspiring experiences for visitors.

Chief Information Security Officer

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The position is located in the Office of the Chief Information Officer and serves as the Chief Information Security Officer, providing leadership in information security policy and guidance.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Chief, Special Litigation Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief Special Litigation Section.

Chief Executive Officer for Visitor Services

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The US Capitol Visitor Center welcomes thousands of visitors daily, offering exhibits, restaurants, and orientation theaters. Since its opening in 2008, it has welcomed over 25 million people.

Director, Office of Marine Safety

Company: Other Agencies and Independent Organizations - National Transportation Safety Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The closing date for a Senior Executive Service position has been extended to September 9, 2024. The position is responsible for investigating and analyzing marine casualties.

Inspector General (IG)

Company: Other Agencies and Independent Organizations - Election Assistance Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

The Inspector General reports to the Chair of the US Election Assistance Commission and is responsible for leading the Office of the Inspector General program.

Associate Deputy Assistant Secretary for Human Capital

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 29, 2024

This position is located in the Department of Health and Human Services HHS Assistant Secretary for Administration ASA Office of Human Resources OHR.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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