Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

passion changes lives client first mentality life changing solutions

Data Science Associate Consultant

Company: ZS

Location: Washington DC

Posted Jun 08, 2024

ZS is a global healthcare transformation firm that values its employees. They offer a collaborative environment where individuals can drive impact and work on life-changing solutions. The company's Insights & Analytics group designs and delivers advanced analytical solutions to clients. They seek a PhD or master's degree holder with robust quantitative skills, big data knowledge, and proficiency in programming languages. ZS provides comprehensive benefits, flexible work arrangements, and opportunities for professional growth.

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BAE Systems top-ten prime contractor promote a strong

Cyber Eng Sr Prin

Company: BAE Systems do not use

Location: Washington DC

Posted Jun 09, 2024

BAE Systems is seeking an experienced Cyber Security System Engineer (ISSE) for a high-profile government program. The role involves engineering services for network infrastructure and enterprise computing infrastructure, including end-point devices, data center hosted servers, multi-Cloud services, and virtualized applications. The ideal candidate should have a minimum of 6 years of experience, a degree in a relevant discipline, and expertise in cyber engineering, Splunk Data Lake, and various software products. The company offers a flexible work environment, opportunities for career growth, and a commitment to diversity, equity, and inclusion.

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Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

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Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

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leading global provider extensive Palo Alto experience 15+ years of relevant experience

Palo Alto Prisma Engineer

Company: DMI (Digital Management, LLC)

Location: Washington DC

Posted Jun 08, 2024

DMI, a leading global provider of digital services, is seeking a Network Security Engineer with extensive experience in Palo Alto Firewalls, Panorama, and Global Protect. The role involves providing architectural and technical support for the FDIC network, recommending technology solutions, and delivering operational excellence. The ideal candidate should have 15+ years of relevant experience, multiple certifications, and strong skills in decryption, TLS, PKI, and application-based traffic design. The position requires on-site presence and after-hours support.

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Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

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Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jun 09, 2024

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Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

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Supervisory IT Specialist (Infosec)

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

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experienced and motivated Field Account Executives represent Tock in several major metropolitan markets build a high-quality

Field Account Executive - Tock [DC]

Company: Tock

Location: Washington DC

Posted Jun 09, 2024

Tock is seeking experienced Field Account Executives to expand its presence in major metropolitan markets. The role involves building relationships with top restaurants, cultivating business development strategies, and exceeding sales targets. The position offers a competitive salary, comprehensive benefits, and the opportunity to work with renowned chefs and restaurant owners. Tock, a part of Squarespace, is recognized for its innovative approach to restaurant management and has a global customer base.

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Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jun 08, 2024

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Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jun 09, 2024

View Details Apply on usajobs.gov

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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