Customer Service Jobs in Austin, TX

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Looking for Customer Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Austin, TX area.

HVAC Technician

Company: MeshVista HVAC

Location: Dallas, TX

Posted Jul 24, 2025

Clean driving record + reliable transportation. We’re a growing HVAC company looking for a reliable, experienced HVAC technician who’s serious about their craft…

Sales Associate

Company: STUDS

Location: Austin, TX

Posted Jul 24, 2025

We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. Hourly Rate: $21/hour.

TSDS Data Analyst

Company: EDUCATION SERVICE CENTER, REGION 20 [ESC-20]

Location: San Antonio, TX

Posted Jul 24, 2025

Major in education, information systems, data science, or a related field preferred. Proficiency in data analytics tools and methods for developing insights,…

Executive Chef

Company: Confidential

Location: Plano, TX

Posted Jul 24, 2025

Deep understanding of culinary trends, menu design, and presentation standards. Oversee daily kitchen operations, ordering, inventory, and cost control.

Marketing Manager

Company: Viamericas

Location: Houston, TX

Posted Jul 24, 2025

They act as a bridge between our field teams and marketing. Conduct regular field visits and 1:1 check-ins where you provide coaching and support.

Environmental Service Lead - Housekeeping/Patient Transport

Company: Texas Children's Hospital

Location: Houston, TX

Posted Jul 24, 2025

In this position, you will perform routine Environmental Services (Cleaning or Floor Care) duties and respond to emergency calls for cleanup of spills in…

Security Guard

Company: Cambria Hotel Downtown Houston

Location: Houston, TX

Posted Jul 24, 2025

Answer house calls, assist guests and employees with respect to safety, security and hotel operations. You will have the opportunity to look after the well-…

Roofing Field Customer Service Representative

Company: Elite Construction Solutions

Location: Dallas, TX

Posted Jul 24, 2025

Must possess and maintain a valid [state] driver’s license and an acceptable driving record as determined by a Motor Vehicle Record (MVR) check.

PROPERTY MANAGER

Company: Price Realty Management Corporation

Location: Austin, TX

Posted Jul 24, 2025

Sound knowledge of on-site maintenance requirements including experience with vendors and contractors. Responsible for maintaining the physical and financial…

Security Operations Manager

Company: Securitas

Location: Austin, TX

Posted Jul 24, 2025

Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.

Substitute Teacher K-12

Company: Scoot Education

Location: Houston, TX

Posted Jul 24, 2025

While pay varies based on certification, school, and the assignment, we strive to pay some of the highest rates among substitute providers.

Culinary Development Chef

Company: ADAIR CONCEPTS

Location: Houston, TX

Posted Jul 24, 2025

The Culinary Development Chef will assist the Culinary Director, Area Directors, Kitchen Managers and Restaurant GM’s in maintaining food quality, food cost,…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level Customer Service roles (0-2 years experience), such as Customer Service Representative or Call Center Agent, typically range from $35,000 to $50,000 annually. Mid-level positions (2-5 years), like Senior CSR, Technical Support Specialist, or Team Lead, often command $50,000 to $75,000. Senior-level roles (5+ years), including Customer Success Manager, Operations Manager, or Director of Customer Experience, can range from $75,000 to over $120,000, varying significantly based on company size, industry, location, and specialized skills (e.g., SaaS experience, multilingual proficiency).
What skills and certifications are required for Customer Service professionals?
Essential skills include active listening, empathy, strong problem-solving abilities, clear verbal and written communication, patience, and adaptability. Technical aptitude is vital for navigating CRM software (e.g., Salesforce, Zendesk, HubSpot), ticketing systems (e.g., Jira Service Desk), live chat platforms, and knowledge base management tools. While less common, certifications like HDI (Help Desk Institute) for Customer Service Representative or Support Center Analyst can be beneficial, particularly in IT support environments. Soft skills, however, are often prioritized for direct customer interaction.
Is remote work available for Customer Service positions?
Yes, remote work is highly available for many Customer Service positions, particularly at entry and mid-levels. The prevalence of cloud-based communication tools, VoIP systems, and digital collaboration platforms has facilitated this shift. While many roles are fully remote, hybrid models offering a mix of in-office and remote work are also common. Remote candidates typically need a stable internet connection, a quiet dedicated workspace, and strong self-discipline to manage their workload independently.
What are common career progression paths in Customer Service?
Customer Service offers diverse career progression. Individual contributors can advance from a Customer Service Representative to a Senior Representative, Escalation Specialist, Technical Support Engineer, or even a Customer Success Manager. For those interested in leadership, paths include Team Lead, Supervisor, Operations Manager, and ultimately, Director of Customer Experience (CX). Cross-functional opportunities also exist, allowing transitions into roles such as Product Specialist, Corporate Trainer, Quality Assurance Analyst, Sales, or Account Management, leveraging deep product and customer understanding.
What are the current industry trends impacting Customer Service?
Key industry trends include the increasing adoption of AI and automation, with chatbots handling routine inquiries and AI-powered tools assisting agents with response generation and sentiment analysis. Personalization is paramount, focusing on proactive support and tailored experiences. Omnichannel support ensures seamless customer journeys across phone, email, chat, and social media. There's also a growing emphasis on proactive engagement, anticipating customer needs before issues arise, and leveraging data analytics (CSAT, NPS, FCR) to drive continuous service improvement and a holistic Customer Experience (CX) approach.

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