Customer Service Jobs in Chicago, IL

Positions 61,742 Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Field Service Technician

Company: Cornerstone Building Brands

Location: Chicago, IL

Posted Sep 08, 2025

Document information gathered in the field regarding operational and design deficiencies. Perform field repairs, glass replacements, operational adjustments and…

MIG Welder 1st and 2nd Shift (Production)

Company: Kelly Services

Location: Elk Grove Village, IL

Posted Sep 05, 2025

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. This position is responsible for welding or joining metal…

Leasing Sales Consultant

Company: Village Green

Location: Harwood Heights, IL

Posted Sep 04, 2025

Represents Village Green at various outside networking & social functions. An active coach and mentor for all team associates.

Client Engagement Associate Opening #485258

Company: Rose International

Location: Chicago, IL

Posted Sep 04, 2025

The second key focus is to develop new relationships with prospective clients. Excellent customer service skills and business etiquette.

Sales Associate

Company: Foot Locker

Location: Chicago, IL

Posted Sep 04, 2025

Connects with every customer by asking open-ended questions to assess needs. It’s easy for you to adapt to different types of Customers, and you resolve issues…

Seasonal Retail Associate - Northbrook

Company: Neiman Marcus

Location: Northbrook, IL

Posted Sep 04, 2025

Process efficient Point of Sale transactions as needed. Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments,…

Senior Manager, Software Engineering, Full Stack

Company: Capital One

Location: Chicago, IL

Posted Sep 08, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

Manual Lathe Machinist II

Company: American Roller Company

Location: Chicago, IL

Posted Sep 05, 2025

Along the way, you’ll develop technical, mechanical, and problem-solving skills that open doors. Blueprint Reading: Interpret technical drawings and follow…

Commercial Heating, Ventilation, and Air Conditioning Technician

Company: Ari Walsh

Location: Skokie, IL

Posted Sep 04, 2025

HVAC service technicians respond to service calls to troubleshoot problems with HVAC systems, repair or replace broken parts and perform system upgrades.

Class A Regional Floater Truck Driver

Company: Nu-Way Transportation

Location: Bolingbrook, IL

Posted Sep 05, 2025

Delivering metal building components on a flatbed trailer. Driver does climb on and off the trailer to instruct customer on what needs to be taken off.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

Related Pages

© 2026 Job Transparency. All rights reserved.