Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Peoria, IL

Posted Feb 06, 2025

View Details Apply on The Muse

Senior Business Development Manager Parking

Company:

Location: Hoffman Estates, IL

Posted Feb 06, 2025

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Senior Business Development Manager Parking

Company:

Location: Park Ridge, IL

Posted Feb 06, 2025

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Registered Nurse- Night Shift

Company: Alden Lincoln Park Rehabilitation and Health Care Center

Location: Chicago, IL

Posted Feb 06, 2025

Must possess a current, unencumbered license to practice as an RN in the State of Illinois and/or Wisconsin. Plan, develop, organize, implement, evaluate, and…

View Details Apply on SimplyHired

Shift Supervisor Trainee

Company: CVS Health

Location: Atlanta, IL

Posted Feb 06, 2025

View Details Apply on The Muse

Scrum Master

Company: Discover

Location: Riverwoods, IL

Posted Feb 06, 2025

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Territory Manager - Commercial

Company: Lowe's Home Improvement

Location: Naperville, IL

Posted Feb 06, 2025

View Details Apply on The Muse

Executive Director, Utilization Management Center of Excellence

Company: CVS Health

Location: Chicago, IL

Posted Feb 06, 2025

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Principal Business Strategy

Company: Discover

Location: Riverwoods, IL

Posted Feb 06, 2025

View Details Apply on The Muse
hospital contract travel

Travel Nurse RN - Long Term Acute Care - $2,243 per week

Company: Vibra Travels

Location: East Chicago, Indiana

Posted Feb 05, 2025

View Details Apply on healthecareers.com
travel

Travel Pharmacist - $3,284 per week

Company: TotalMed Case Management Staffing

Location: Chicago, Illinois

Posted Feb 05, 2025

View Details Apply on healthecareers.com

Application Engineer (Quality)

Company: Discover

Location: Riverwoods, IL

Posted Feb 06, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages

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