Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Senior Financial Analyst

Company:

Location: Rolling Meadows, IL

Posted Feb 03, 2025

Route Sales and Service Driver

Company:

Location: Elgin, IL

Posted Feb 03, 2025

Pharmacy Technician

Company: CVS Health

Location: Rock Island, IL

Posted Feb 03, 2025

Financial Operations/Accounts Receivable Manager

Company:

Location: Rolling Meadows, IL

Posted Feb 03, 2025

Senior IT Internal Auditor

Company: Discover

Location: Chicago, IL

Posted Feb 03, 2025

Discover offers a positive work environment with opportunities for growth and meaningful work. The company values diversity, teamwork, and collaboration. The Internal Audit Department (IAD) is committed to providing insightful perspectives and delivering high-quality work in a fast-paced environment. The role involves conducting audit testing, identifying risks, and communicating findings to clients. The position requires a Bachelor's degree, 2+ years of experience, and relevant certifications. Benefits include paid parental leave, 401k plan, and various health benefits. Discover is an equal opportunity employer committed to a diverse and inclusive workplace.

Financial Analysis Manager

Company:

Location: Rolling Meadows, IL

Posted Feb 03, 2025

Senior Financial Analyst

Company:

Location: Rolling Meadows, IL

Posted Feb 03, 2025

Maintenance Planner/Scheduler

Company:

Location: Bloomington, IL

Posted Feb 03, 2025

Sales and Service Rep (Hourly)

Company:

Location: Elgin, IL

Posted Feb 03, 2025

Maintenance Tech Senior

Company:

Location: North Riverside, IL

Posted Feb 03, 2025

Investor Relations Analyst Senior

Company:

Location: Rolling Meadows, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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