Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

dynamic ecosystem developing unique financial products thousands of employees working globally revolutionize the merchant experience through automation and efficiency

Risk Operations Specialist

Company: Afterpay

Location: Chicago, IL

Posted Feb 03, 2025

Cash App, a dynamic financial ecosystem, is seeking an operations professional with compliance, credit, or fraud analysis experience to join their Merchant Onboarding team. The role involves reviewing new merchants, assessing risks, and ensuring a safe, compliant, and seamless onboarding experience. The ideal candidate should have 1+ years of relevant experience, strong communication skills, and a self-starter mentality. Cash App offers competitive pay, flexible time off, and modern family planning benefits, among others, to empower employees to do their best work.

View Details Apply on BuiltIn

Supervisor Distribution Center - Overnight

Company: Kohl's

Location: Ottawa, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Client Value Executive - Consumer Interactive

Company: TransUnion

Location: Chicago, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Investments Risk and Return Analytics Senior Consultant

Company: Allstate

Location: Chicago, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Chicago, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Product Manager- Conversational AI (Your Aetna Virtual Assistant)

Company: CVS Health

Location: Springfield, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Maintenance Analyst

Company:

Location: Peoria, IL

Posted Feb 03, 2025

View Details Apply on The Muse

3rd Shift Millwright 10:45 PM to 7:00 AM

Company:

Location: Alsip, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Registered Nurse

Company: DaVita

Location: Mount Vernon, IL

Posted Feb 03, 2025

View Details Apply on The Muse

B2B Sales Account Executive

Company:

Location: Arlington Heights, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Industrial Mechanic (Assembly Line Maintainer) MUST BE OPEN TO ALL SHIFTS

Company:

Location: Alsip, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Tinley Park, IL

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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