Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Market Data Analyst

Company: S4 Market Data

Location: Chicago, IL

Posted Jan 25, 2025

The Market Data Analyst at S4 Market Data will oversee client projects and ensure service delivery. The role involves managing market data service inquiries, projects, and a market data administrator. The ideal candidate should have market data vendor management and administrative experience, including sourcing and negotiating contracts, managing procurements, and interacting with internal business units and stakeholders. The position requires a Bachelor's degree in MIS, Business, or a related field, and 3-5 years of relevant experience in financial services or market data. Knowledge of FITS and MDSL inventory systems is preferred.

Program Manager

Company: Supernova Technology

Location: Chicago, IL

Posted Jan 25, 2025

Supernova Technology, founded in 2014, offers a cloud-based, customizable software solution for securities-based lending. The company partners with major financial institutions to democratize access to securities-based lending. The Program Management Team plays a crucial role in the company's success, managing client onboarding and project implementation. The ideal candidate for the Program Manager position should have a Bachelor's degree, extensive project management experience, and a background in financial services. Supernova fosters a culture of collaboration, continuous learning, and growth, offering a robust benefits package to support employee wellbeing.

Principal Business Data Steward (Marketing and Analytics Tag Governance and Monitoring)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is seeking a Business Data Steward to join their Data Governance product team. The role involves understanding web analytics and third-party tags data needs, establishing and enforcing data quality and compliance standards, and partnering with various teams to ensure data collection and sharing comply with laws and regulations. The ideal candidate should have a Bachelor's degree in a relevant field, 8+ years of data management experience, and expertise in data management concepts. Bonus points for experience in information management, data analysis, privacy compliance, and data integration. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Acquisitions Analyst

Company: Revantage, a Blackstone Portfolio Company

Location: Chicago, IL

Posted Jan 25, 2025

Reliant, a Blackstone Real Estate portfolio company, is seeking an Acquisitions Analyst to support the Investment Team. The role involves market analysis, financial modeling, lease analysis, property tours, and preparation of materials for investment opportunities. The ideal candidate should have 3 years of experience, a degree in finance or related field, and proficiency in Microsoft Office. The company values speed, efficiency, financial strength, market expertise, and a thoughtful approach to investing.

Senior Product Manager, McDelivery Logistics Integrations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 25, 2025

McDonald's is seeking a Senior Product Manager for McDelivery Logistics Integrations. The role involves overseeing the creation and management of delivery APIs, developing a new logistics platform for all types of delivery partners, and working with cross-functional teams to define and implement a robust integrated delivery logistics strategy. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or equivalent, and 6+ years of experience in product management in a software development environment. The role offers a competitive salary range of $149,260 - $190,310 per year, along with benefits such as health and welfare, a 401k plan, educational assistance, flexible work arrangements, and more. McDonald's is an equal opportunity employer committed to diversity and inclusion.

Senior Brand Manager - Philadelphia Cream Cheese

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

The Kraft Heinz Company is seeking a Senior Brand Manager for Philadelphia Cream Cheese. The role involves executing and delivering brand strategy, leading cross-functional teams, and driving revenue and profit. The ideal candidate should have 6+ years of marketing experience, a strategic mindset, and strong communication skills. The company offers competitive compensation, benefits, and a focus on employee wellbeing.

Maintenance Technician Senior

Company:

Location: Peoria, IL

Posted Jan 25, 2025

Investor Specialist (Remote)

Company: Inspira Financial

Location: Chicago, IL

Posted Jan 25, 2025

Inspira Financial is seeking an Investor Specialist to provide service and support to engaged individual clients and some institutional relationships. The role involves assisting with new business inquiries, account funding, investment transactions, account transfers, distributions, and online assistance. The candidate should have strong relationship and communication skills, excellent organizational skills, and technical acumen. Proficiency in Salesforce, Microsoft Outlook, Excel, and Word is required. The compensation package may include incentive and bonus opportunities, along with industry-leading benefits.

Accounting Manager

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves advising finance business partners on risk management, developing new controls, and resolving issues. The ideal candidate has a degree in Accounting, Finance, or related fields with 6+ years of experience. Bonus points for a Masters degree and 8+ years of experience. The position offers a competitive salary and benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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