Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Customer Service Associate

Company: Walgreens

Location: Rosemont, IL

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacist (Full or Part Time)

Company: Walgreens

Location: Tinley Park, IL

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacy Customer Service Associate

Company: Walgreens

Location: West Dundee, IL

Posted Jan 25, 2025

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Shift Lead

Company: Walgreens

Location: Chicago, IL

Posted Jan 25, 2025

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Customer Service Associate

Company: Walgreens

Location: Springfield, IL

Posted Jan 25, 2025

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Customer Service Associate

Company: Walgreens

Location: Chicago, IL

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacy Customer Service Associate

Company: Walgreens

Location: Deerfield, IL

Posted Jan 25, 2025

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Pharmacy Intern

Company: Walgreens

Location: Joliet, IL

Posted Jan 25, 2025

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Pharmacy Customer Service Associate

Company: Walgreens

Location: Deerfield, IL

Posted Jan 25, 2025

View Details Apply on The Muse

Pharmacy Customer Service Associate

Company: Walgreens

Location: Skokie, IL

Posted Jan 25, 2025

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Pharmacy Operations Manager

Company: Walgreens

Location: Rockton, IL

Posted Jan 25, 2025

View Details Apply on The Muse
meaningful work from Day 1 collaborative culture opportunity to shine

Senior Data Science Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 25, 2025

Discover is offering a job opportunity for an analytical professional with experience in Credit Risk, Fraud Risk, Marketing Analytics, Optimization, Operations Analytics, Modeling, or Data Science. The role involves working closely with management to execute analytical initiatives, solving business problems using advanced analytics and machine learning, and creating reports and dashboards to monitor performance metrics. The company values diversity and offers a competitive total compensation package, including benefits like paid parental leave, paid time off, 401k plan, medical, dental, vision, health savings account, STD, life, LTD, and AD&D, recognition program, education assistance, commuter benefits, family support programs, and employee stock purchase plan. Discover is committed to a culture that values compliance and risk management, and is an equal opportunity employer.

View Details Apply on BuiltIn

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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