Customer Service Jobs in Chicago, IL

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Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Quality Engineering Summer Analyst

Company: Tempus AI

Location: Chicago, IL

Posted Jan 25, 2025

Tempus, a company passionate about precision medicine and advancing healthcare, is seeking a highly qualified undergraduate Quality Engineering Summer Analyst for the summer of 2025. The intern will work on comprehensive projects, collaborate with teams, and gain professional development. The anticipated projects include participating in issue management processes, supporting customer health authority audits, assisting with lab-developed test and medical device development, and assisting with documentation updates. Qualifications include pursuing a Bachelor's degree in Engineering or Science, a 3.0 GPA or higher, knowledge of statistical analysis, and strong communication and computer skills. The internship will be a hybrid onsite/remote, 8-10 weeks long, starting in early June and running through August. A competitive hourly wage and relocation bonus will be provided.

Chef Manager - OSF Healthcare

Company: Aramark

Location: Evergreen Park, IL

Posted Jan 25, 2025

Energy Sales Retail Associate

Company: Sunrun

Location: Naperville, IL

Posted Jan 25, 2025

Senior Manager, Tax

Company: West Monroe

Location: Chicago, IL

Posted Jan 25, 2025

Pharmacy Technician

Company: CVS Health

Location: Bloomington, IL

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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