Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Experience Designer Specialist

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Jan 25, 2025

Ahold Delhaize USA, a division of a global food retailer, is seeking a talented designer to join their Experience Design team. The ideal candidate will be a collaborative and customer-focused designer with at least 1 year of experience in ecommerce or digital agency. The role involves applying user-centered design methods, conducting remote user research, and collaborating with cross-functional teams to deliver a consistent and cohesive user experience. The company offers a flexible hybrid work schedule and competitive salary range of $79,280 - $118,920.

Principal Data Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 25, 2025

Principal Compliance Tester

Company: Discover

Location: Chicago, IL

Posted Jan 25, 2025

Discover is offering a job opportunity for a Compliance Officer with a base pay ranging from $91,000 to $153,400. The role involves verifying compliance with regulations, managing the compliance department, and executing control testing. The company values diversity and inclusion, and offers a competitive total compensation package including benefits like paid parental leave, 401k plan, and education assistance. The job requires a Bachelor's degree in Business Administration, Finance, Law, or related field, and 6+ years of experience in Compliance, Financial Services, Risk, or BSAAML.

Pharmacy Technician, Compounding - Buffalo Grove, IL

Company: Ro

Location: Chicago, IL

Posted Jan 25, 2025

Ro is a patient-centric healthcare company offering telehealth, labs, and pharmacy services. They aim to put patients in control, providing effective, convenient, and transparent care. Ro has been recognized as a top workplace and is expanding its compounding department with a Pharmacy Technician Compounding role. The role involves compounding prescription medications, working with a pharmacist, and ensuring a compliant, organized environment. Ro values diversity and offers comprehensive benefits.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Rockford, IL

Posted Jan 25, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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