Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Insurance Agent

Company: COUNTRY Financial

Location: Rockford, IL

Posted Jan 24, 2025

Senior Graphic Web Designer

Company:

Location: Gurnee, IL

Posted Jan 24, 2025

Uline, a leading distributor of shipping, industrial, and packaging materials, is seeking a Senior Graphic Web Designer. The role involves designing web pages, emails, and digital marketing pieces, collaborating with various teams, and presenting campaigns to management. The position offers comprehensive benefits, including medical, dental, vision, life insurance, 401(k) with employer match, bonus programs, paid holidays, and generous paid time off. Uline also provides an on-site café, fitness center, walking trails, and a tuition assistance program. The ideal candidate should have a Bachelor's degree in Graphic/Web Design, 5+ years of experience in Web Design, and proficiency in Adobe Photoshop, Illustrator, and Dreamweaver.

Merchandise and Stocking Associate

Company: Walmart

Location: Gurnee, IL

Posted Jan 24, 2025

The job posting for a Merchandising & Stocking Associate at Sam's Club emphasizes a fast-paced, physically demanding role. The associate will work on their feet, moving inventory, unloading trucks, and stocking shelves. They will serve as a 'mini tour guide' for members, helping them find products. The role requires adaptability, problem-solving skills, and the ability to lift heavy objects. The position offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and time-off benefits. Sam's Club also provides education benefits through Live Better U.

Human Resources Analyst

Company:

Location: Northbrook, IL

Posted Jan 24, 2025

Regional Facilities Manager

Company:

Location: Schaumburg, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Regional Facilities Manager with 10+ years of experience in managing large warehouses or retail locations. The role involves leading facilities teams, managing budgets, planning projects, and ensuring appropriate staffing levels. Benefits include comprehensive health insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance. Uline offers on-site café, fitness center, walking trails, and is a drug-free workplace.

Associate Category Manager

Company:

Location: Deerfield, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking an Associate Category Manager for its Corporate Headquarters in Pleasant Prairie, WI. The role involves managing a product line, researching and sourcing new products, visiting vendors, and attending tradeshows. The ideal candidate should have a Bachelor's degree, 2-5 years of experience in Product Management, Supply Chain, or Marketing, and proficiency in Microsoft Office. Benefits include comprehensive insurance, 401(k) with employer match, bonus programs, paid holidays, and generous time off. Uline offers additional perks like an on-site café, fitness center, and walking trails.

Software Development Team Lead - Java

Company:

Location: Rolling Meadows, IL

Posted Jan 24, 2025

Uline, a family-owned company, is seeking a Software Development Team Lead with 8+ years of experience in Java, Angular, or JavaScript. The role involves leading a team of 3-5 developers, guiding them in designing and developing complex applications. The position offers comprehensive benefits including health insurance, 401(k) with 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and a Tuition Assistance Program. Uline provides on-site amenities like a café, fitness center, and walking trails. The company is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees.

Member Assist Cart Attendant

Company: Walmart

Location: Rockford, IL

Posted Jan 24, 2025

Insurance Agent

Company: COUNTRY Financial

Location: St. Charles, IL

Posted Jan 24, 2025

COUNTRY Financial is seeking insurance sales agents dedicated to building customer relationships and ensuring their financial security. The role involves proactive communication, transparency, and understanding customer needs. Successful agents will receive a competitive compensation plan, benefits, and comprehensive training. COUNTRY Financial is a respected organization with a strong commitment to customer service and diversity.

Insurance Agent

Company: COUNTRY Financial

Location: Tinley Park, IL

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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