Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Build Project Supervisor

Company: Cargill

Location: Bloomington, IL

Posted Jan 24, 2025

Venipuncture Wellness Worker- North Central Region

Company: Labcorp

Location: Joliet, IL

Posted Jan 24, 2025

Labcorp, a leading provider of biometric testing services, is hiring medical professionals for event testing roles. These roles involve biometric screenings, COVID-19 testing, and temperature checks. Successful candidates will receive comprehensive training, use a scheduling system for event assignments, and provide excellent customer service. Qualifications include medical credentials, venipuncture experience, and knowledge of HIPPA and OSHA. Benefits include medical, dental, vision, and 401(k) plans. The job offers are based on skills, experience, and market data.

Account Executive

Company: GANNETT

Location: Peoria, IL / Remote

Posted Jan 24, 2025

Intern, Mechanical Reliability

Company: CN

Location: Homewood, IL

Posted Jan 24, 2025

Canadian National Railway Company (CN) is seeking a motivated individual for a full-time Intern, Mechanical Reliability position in Homewood, IL from May-Aug 2025. The role involves supporting the Mechanical department, preparing calculations and reports, integrating tracking plans, analyzing mechanical design choices, and contributing to project leadership. CN offers an exciting environment with opportunities for learning, growth, and recognition. Interns benefit from various activities including train yard tours, intern game-hours, case competitions, and learning sessions. The company is committed to safety, integrity, and inclusivity, with a 93% satisfaction rating for its internship program.

BAKERY/CLERK

Company: Kroger

Location: Skokie, IL

Posted Jan 24, 2025

Quality Compliance Specialist

Company: Flex

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Flex, a diversified manufacturing partner, is seeking a Quality Compliance Specialist based in Buffalo Grove, IL. The role involves ensuring regulatory and quality systems compliance, performing internal and external audits, developing training programs, and staying updated on new regulations. The ideal candidate will have a bachelor's degree, 2+ years of CAPA, nonconformance, and technical writing experience, and medical devices/pharma or biotech industry experience. Flex offers a comprehensive benefits package including medical, dental, vision, life insurance, disability, 401(k) matching, vacation, tuition reimbursement, and more. The company is an Equal Opportunity Employer.

Prisma Cloud Sales Specialist - Healthcare

Company: Palo Alto Networks

Location: Chicago, IL

Posted Jan 24, 2025

Palo Alto Networks is a cybersecurity company committed to being the partner of choice, protecting the digital way of life. They value innovation, collaboration, and execution, with a focus on disruptive ideas and inclusivity. The company offers a comprehensive cloud-native security platform, with a broad coverage for applications, data, and the entire cloud-native technology stack. They are looking for an experienced Enterprise Account Manager with a proven track record in exceeding sales quotas, particularly in the healthcare sector. The role involves managing a territory, driving sales for Prisma Cloud security solutions, and achieving ACV sales quotas. The successful candidate will contribute to shaping the future of cybersecurity, benefiting from a supportive environment with personalized development programs.

Retail Sales Associate

Company: Staples

Location: Northbrook, IL

Posted Jan 24, 2025

Patient Care Technician

Company: DaVita

Location: Sycamore, IL

Posted Jan 24, 2025

DaVita, an Italian term for 'giving life', is recruiting a Patient Care Technician for an outpatient dialysis center in Sycamore, Illinois. The role involves direct patient care, technician duties, and building relationships with patients suffering from end-stage renal disease. No dialysis experience is required, and DaVita offers comprehensive training, clear career advancement paths, and a supportive team environment. The position requires flexibility, comfort with blood and needles, and physical stamina for long hours on feet.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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