Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Customer Svc/Clerk

Company: Kroger

Location: Buffalo Grove, IL

Posted Jan 24, 2025

Cashier

Company: Kroger

Location: Oak Park, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Calumet City, IL

Posted Jan 24, 2025

PRODUCE/CLERK

Company: Kroger

Location: Marion, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The ideal candidate should have effective communication skills, multi-tasking abilities, and past experience in food preparation. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Consulting, Senior Consultant

Company: Deloitte

Location: Chicago, IL

Posted Jan 24, 2025

Deloitte Consulting LLP is seeking a Senior Consultant in Chicago, Illinois, with potential for national travel. The role involves driving SAP software advisory and implementation services, improving digital capabilities, and enabling innovation with SAP digital solutions. Key responsibilities include setting engagement objectives, performing system assessments, providing application analysis, and using data mining tools for analytical support. Requirements include a Bachelor's degree, 2 years of related experience, and expertise in SAP S/4HANA FICO, BTP, and other modules. The position offers a competitive salary and benefits, with opportunities for professional development and a diverse, inclusive culture.

Software Engineer, Machine Learning Platform & Operations

Company: Grainger

Location: Chicago, IL

Posted Jan 24, 2025

Grainger, a leading industrial distributor, is seeking passionate individuals to join their Machine Learning Operations & Platform team. The role involves building and maintaining core infrastructure components, designing user-friendly software systems, and guiding machine learning, product, and business domain teams. The ideal candidate should have strong software engineering fundamentals, experience with cloud-based services, and familiarity with DevOps or GitOps practices. Expertise in machine learning applications and associated frameworks is a plus.

STARBUCKS/BARISTA

Company: Kroger

Location: Oakbrook, IL

Posted Jan 24, 2025

DELI/DEPT LEADER

Company: Kroger

Location: Peoria, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Bakery/Deli Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk (Bakery/Deli) at Mariano's, a Kroger company. Key duties include preparing items per customer requests, offering product samples, informing customers of specials, and maintaining freshness. The role involves using bakery equipment, adhering to food safety regulations, and promoting a positive customer experience. The ideal candidate should have customer service skills, stress management abilities, and effective communication. Previous bakery or retail experience is beneficial. Mariano's emphasizes its commitment to customer service, safety, and employee well-being, offering comprehensive benefits including healthcare, flexible scheduling, and career growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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