Customer Service Jobs in Chicago, IL

61,742 open positions · Updated daily

Looking for Customer Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Chicago, IL area.

Shift Lead

Company: Walgreens

Location: Bolingbrook, IL

Posted Jan 24, 2025

Customer Service Associate

Company: Walgreens

Location: West Dundee, IL

Posted Jan 24, 2025

The text describes a job role that involves delivering a distinctive and delightful customer experience. The responsibilities include engaging customers, resolving issues, and providing efficient checkout service. The role also involves maintaining store cleanliness, implementing asset protection procedures, and ensuring compliance with regulated product laws. The job requires fluency in English and a flexible schedule. Preferred qualifications include retail experience and prior work with Walgreens.

Pharmacy Customer Service Associate

Company: Walgreens

Location: Hoffman Estates, IL

Posted Jan 24, 2025

The job description involves delivering a distinctive and delightful customer experience, including greeting customers, offering assistance, resolving issues, and ensuring positive interactions. The role also includes operating a cash register, processing prescriptions under pharmacist supervision, maintaining store cleanliness, and handling inventory. The employee is expected to adhere to company policies, maintain knowledge of healthcare and pharmacy developments, and complete necessary training and certifications.

Driver Merchandiser

Company: Coca-Cola

Location: Quincy, IL

Posted Jan 24, 2025

Diesel Fleet Technician III

Company: Sysco

Location: Park Ridge, IL

Posted Jan 24, 2025

Drive with Lyft - Signing up is Easy

Company: Lyft

Location: Rock Island, IL

Posted Jan 24, 2025

Territory Manager - Rockford, IL

Company: US Foods

Location: Rockford, IL

Posted Jan 24, 2025

US Foods is seeking a Territory Manager with sales experience, preferably in the foodservice industry. The role involves developing and managing customer relationships, selling food and non-food items, and achieving sales and profitability goals. Key responsibilities include fostering customer relationships, managing deliveries, communicating and collecting accounts receivable, and leveraging resources for top penetration opportunities and new accounts. The position requires excellent communication skills, problem-solving abilities, and a team-up mentality. Proficiency in Microsoft Office and CRM tools is preferred. The role involves frequent travel and field work, requiring physical activities such as standing, walking, driving, and lifting up to 75 lbs occasionally.

Pharmacy Technician

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Pharmacy Technician / Pharm Tech Apprenticeship

Company: Walgreens

Location: Chicago, IL

Posted Jan 24, 2025

Walgreens is transforming its pharmacy technician roles to a more patient-centric environment. As a Walgreens Pharmacy Technician or Apprentice, you'll interact with customers, develop strong patient relationships, and have access to the latest technology to grow your career. Walgreens offers an 'earn while you learn' Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, which guides you towards becoming a PTCB Certified Pharmacy Technician. The role involves assisting pharmacists, using pharmacy systems, maintaining customer service, and participating in inventory management. Fluency in English, good math and computer skills, and preferably prior retail or Walgreens experience are required. PTCB certification is preferred but not mandatory. The role offers training, personal development opportunities, and potential for eight college credit hours through the Walgreens pharmacy technician apprenticeship program.

Inventory Specialist

Company: Walgreens

Location: Romeoville, IL

Posted Jan 24, 2025

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement with customers, resolving issues, and modeling customer service best practices. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

CDL Class A Driver

Company: Coca-Cola

Location: Crestwood, IL

Posted Jan 24, 2025

Reyes Coca-Cola Bottling is currently hiring for full-time positions with early morning start times. The job offers competitive benefits including union membership, medical, dental, vision, retirement plan, vacation, holiday, and sick pay. The role involves safe operation of company equipment and timely, courteous delivery of products to customers. Responsibilities include safely operating commercial motor vehicles, using powered industrial trucks and material handling equipment, maneuvering in congested areas, unloading and delivering products, providing excellent customer service, completing paperwork, collecting company assets, and conducting equipment inspections.

Behavior Based Safety Lead

Company: Coca-Cola

Location: Crestwood, IL

Posted Jan 24, 2025

Reyes Coca-Cola Bottling is seeking a full-time Behavior Based Safety Lead. The role involves promoting safety and environmental programs, coaching and training team members, and managing safety initiatives. Responsibilities include facilitating safety meetings, creating training plans, and participating in investigations. Benefits include medical, dental, vision, 401K match, PTO, and education reimbursement.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages