Customer Service Jobs in New York City, NY

1,374,371 open positions · Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Maintenance Mechanic Specialist-Carpenter

Company: Weill Cornell Medicine

Location: New York, NY

Posted Apr 03, 2025

Position requires working in a non-office environment where there are some physical discomforts such as noise, dust, heat, fumes and other elements which are…

CDL-A Dedicated Flatbed Truck Driver

Company: Montgomery Transport

Location: Universal City, TX

Posted Apr 01, 2025

Experience hauling steel coil is a plus, though not a requirement. Will haul scrap return loads to Seguin. 6-month flatbed experience, 1-year CDL-A OTR.

Multi-lingual Customer Service Representative (Creole, French, AND Spanish)

Company: Anchor Health Home Care

Location: Brooklyn, NY

Posted Apr 03, 2025

In this role, you will answer incoming calls, responding to service related questions and obtaining feedback, completing required documentation, and escalating…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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