Customer Service Jobs in New York City, NY

Positions 1,374,726 Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Office & Facilities Assistant

Company: Rose Associates

Location: New York, NY

Posted Oct 03, 2025

Provide professional coverage at the front desk when needed, including greeting visitors, granting access, answering phones, and coordinating with building…

Boiler Repair Welder

Company: The Blue Collar Recruiter of Philadelphia

Location: New York, NY

Posted Oct 03, 2025

The company provides expertise in boiler repair, cleaning, inspections, water treatment, welding, fabrication, and a full range of related services for all…

Brand and Engagement Senior Associate

Company: Macquarie Group Limited

Location: New York, NY

Posted Oct 03, 2025

2 days of paid volunteer leave and donation matching. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing…

Custodian

Company: Brooklyn Navy Yard Development Corp

Location: Brooklyn, NY

Posted Oct 04, 2025

Valid driver’s license required. Drive vans, industrial trucks, or other vehicles as needed. Notify managers concerning the need for major repairs or additions…

Data Governance Analyst

Company: Munich RE

Location: New York, NY

Posted Oct 03, 2025

A successful individual will have a strong foundational business and technical knowledge of data governance and management concepts using both current and…

Warehouse Vault Attendant

Company: GardaWorld Cash

Location: Long Island City, NY

Posted Oct 03, 2025

We provide our clients with solutions in every phase of their cash supply chain, including secured transportation, cash management, cash vault processing,…

Lead AI Engineer (AI Foundations, LLM Core)

Company: Capital One

Location: New York, NY

Posted Oct 04, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

Saw Operator

Company: Laird Plastics

Location: Westbury, NY

Posted Oct 03, 2025

Maintains specifications by observing and taking measurements using tape measures and micrometers; detecting malfunctions; troubleshooting processes; adjusting…

Senior AI Engineer (AI Foundations, LLM Core)

Company: Capital One

Location: New York, NY

Posted Oct 04, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

Cyber Risk Analyst, AVP

Company: Apple Bank for Savings

Location: New York, NY

Posted Oct 03, 2025

A bachelor’s degree in computer science, information systems management, or a related discipline is preferred; alternatively, demonstrated equivalent experience…

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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