Customer Service Jobs in New York City, NY

1,374,726 open positions · Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Operations Manager - Schenectady Cores and Castings

Company: GE Vernova

Location: Schenectady, NY

Posted Feb 07, 2025

View Details Apply on The Muse

Shift Supervisor Trainee

Company: CVS Health

Location: Yonkers, NY

Posted Feb 07, 2025

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Assistant Store Manager

Company: The TJX Companies, Inc.

Location: Shirley, NY

Posted Feb 07, 2025

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CDL A Route Driver

Company: Tomra

Location: Bronx, NY

Posted Feb 07, 2025

. Must have a "satisfactory" driving record. Knowledgeable on how to use handheld devices like smart phones or other similar devices, or ability to learn these…

View Details Apply on SimplyHired

Senior Software Engineer, iOS

Company: Capital One

Location: New York, NY

Posted Feb 07, 2025

View Details Apply on The Muse

UX Design Lead, Manager level (Multi-User & Account Transition Team)

Company: Capital One

Location: New York, NY

Posted Feb 07, 2025

View Details Apply on The Muse

Retail Department Coordinator

Company: The TJX Companies, Inc.

Location: Plainview, NY

Posted Feb 07, 2025

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Part-Time Stockroom Operations Associate

Company: Kohl's

Location: Oklahoma City, OK

Posted Feb 07, 2025

View Details Apply on The Muse

Beauty Sales Consultant

Company: CVS Health

Location: New York, NY

Posted Feb 07, 2025

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Software Engineer

Company: JPMorgan Chase

Location: New York, NY

Posted Feb 07, 2025

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Home Infusion RN Part Time - Sioux City, NE

Company: UnitedHealth Group

Location: Sioux City, IA

Posted Feb 07, 2025

View Details Apply on The Muse

Senior Director, Data Science, ML and AI

Company: Compass

Location: Manhattan, NY

Posted Feb 07, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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