Customer Service Jobs in New York City, NY

1,374,106 open positions · Updated daily

Looking for Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the New York City, NY area.

Sr. Analyst, Compliance Program Effectiveness Data and Aggregation

Company: TD Bank

Location: New York, NY

Posted Aug 29, 2025

Be knowledgeable of practices and procedures within own area of responsibility and keeps abreast of emerging trends for own functional area.

Male Locker Attendant

Company: AIRE Ancient Baths

Location: New York, NY

Posted Aug 30, 2025

Monitor locker room areas to maintain privacy, security, and tranquility for all guests. Assist guests with lockers, robes, towels, and other amenities as…

Software Engineer, Frontend - SevenRooms

Company: DoorDash

Location: New York, NY

Posted Aug 29, 2025

You have a BS degree in Computer Science, similar technical field of study or equivalent professional experience with 3+ years of software engineering…

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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