Customer Service Jobs in Other US Location

Positions 1,370,791 Updated daily

Looking for Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Other US Location area.

SAP Delivery Project Executive

Company: IBM

Location: Buffalo, US

Posted Dec 04, 2025

The role is for a Senior Managing Consultant and AMS Delivery Leader to oversee strategic SAP S4HANA RISE client accounts. The ideal candidate will have extensive SAP experience, expertise in IT service management, and strong leadership and communication skills. The position involves operational delivery management, client relationship management, and team leadership.

Senior Product Manager, API Management

Company: IBM

Location: San Jose, US

Posted Dec 04, 2025

The text is a job description for a Senior Product Manager role at IBM Software, focusing on AI and API Management. It highlights the company's culture, the role's responsibilities, and the required skills and experience.

Senior Managing SAP Data Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with Data Architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with SAP FICO, MM, SD, PM, and Master Data, as well as experience in Master Data Management with SAP Master Data Governance.

Software Developer Intern 2026 - Poughkeepsie NY

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The text describes the role and responsibilities of a Software Developer Intern at IBM. The intern will gain hands-on experience working on real-world projects, collaborating with designers and developers to build responsive and user-friendly applications using modern web technologies. The role requires software development experience, expertise in programming languages like Java, C++, PL/I, Assembler, and scripting languages like Ansible, Python, JavaScript, TypeScript, Ruby, Rust, or Swift. Strong analytical, debugging, and problem-solving skills are necessary, along with self-motivation, innovation, and the ability to work in a cross-timezone environment.

Service Support Reprensatitave N.W. Texas

Company: IBM

Location: COPPELL, US

Posted Dec 04, 2025

The text describes the role and responsibilities of commercial and consumer representatives who provide support services for high-volume commercial products like Lenovo PC and Apple. They are responsible for onsite installation, maintenance, repair, and problem resolution, using IBM tools to drive automation and improve client operations. The role requires technical expertise, problem-solving skills, and strong interpersonal skills to ensure high client satisfaction.

Salesforce Technical Architect - Public Sector (State and Local Govt)

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The text describes a role within IBM's Salesforce Practice team, focusing on State & Local Government clients. The position involves shaping and proposing innovative solutions using Salesforce, IBM Consulting AI, and Asset-based capabilities. The role requires deep platform expertise, understanding of client needs, and procurement processes. Responsibilities include collaborating with teams, designing solutions, delivering presentations, leading discovery sessions, providing expertise on best practices, and mentoring junior resources.

ServiceNow Program/Project Manager

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

The job posting is seeking a seasoned ServiceNow Program Project Manager to lead complex ServiceNow engagements across enterprise clients. The role combines delivery leadership, client relationship management, financial accountability, and Agile/Scrum mastery. The ideal candidate will have deep experience with ServiceNow implementations and serve as a trusted advisor and delivery leader across multiple workstreams.

Workforce Optimization & Automation Specialist

Company: IBM

Location: Rocket Center, US

Posted Dec 04, 2025

IBM is dedicated to supporting the Veterans Benefits Administration's mission of accelerating benefits claim processing and reskilling VBA Claims Assistants. The team has focused on leveraging data to inform design, build, test, and improve activities, employing an Agile operating model to identify enhancements for the Mail Automation scope and related processes. The project requires Transcription Quality Assurance Testing services to support increasing the quality of processing as new enhancements are added to the MAS platform.

SAP Data Lead

Company: IBM

Location: Chicago, US

Posted Dec 04, 2025

The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The role requires a bachelor's degree, preferably a master's degree, and hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, leading technical aspects of SAP BI solutions, and experience in master data management with SAP MDG.

Full Stack Engineer Solution Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting with global client collaboration, focusing on hybrid cloud and AI innovation. The role combines full-stack engineering, architectural decision-making, and DevOps practices. It requires expertise in Java, Angular, microservices, and CICD pipelines, with opportunities for mentorship and cross-functional teamwork.

Customer Success Engineer

Company: IBM

Location: Austin, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Customer Success Engineer (CSE) for HashiCorp tools. The CSE role involves helping customers adopt and optimize HashiCorp solutions, driving value attainment, and ensuring customer success throughout the customer journey. The position requires technical expertise, strong communication skills, and the ability to work in a dynamic environment.

Firmware Developer

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 04, 2025

The job posting describes a Firmware Developer role at IBM Corporation in Poughkeepsie, NY. The position involves developing and maintaining a distribution and integration system for System Z Firmware deliveries, supporting the Firmware delivery tool chain, troubleshooting issues, and implementing solutions to improve the developer experience and resiliency of the service. The role requires a Bachelor's degree in Computer Science or related field and two years of experience with specific technologies and skills.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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