Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Named Account Executive, Federal

Company: Cloudflare

Location: Washington, DC / Remote

Posted Jan 24, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a seasoned sales professional with a technical background to cover the Federal market, specifically DHS. The role involves developing and executing a comprehensive account/territory plan, driving sales, managing contract negotiations, and building strategic relationships with key accounts. The company offers competitive compensation, equity participation, and a comprehensive benefits package. Cloudflare is committed to fostering a diverse and inclusive team, and is known for its mission to build a better Internet, including initiatives like Project Galileo and 1.1.1.1.

Regional Sales Director

Company: Illumio

Location: Munich, Germany / Remote

Posted Jan 24, 2025

Illumio, a leader in Zero Trust segmentation, is seeking a Regional Sales Director with 8+ years of enterprise selling experience, particularly in security and networking software. The role involves finding and creating new sales opportunities, driving a regional sales plan, and collaborating with various teams. The ideal candidate should have a strong track record of selling to the C-suite, be technically savvy, and have a robust network of contacts. Illumio offers a comprehensive benefits package and fosters a diverse, inclusive culture.

CMM Source Inspector (Remote) - Illinois

Company: SpaceX

Location: Remote

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies to enable human life on Mars. The company is seeking a CMM Source Inspector (Remote) in Illinois. The role involves traveling up to 75% of the time to perform inspections at supplier sites, ensuring quality and adherence to SpaceX specifications. The ideal candidate should have 3+ years of precision mechanical inspection experience, CMM programming or Faro Arm experience, and a basic understanding of electronics inspection and propulsion valve operation. SpaceX offers competitive compensation, benefits including medical, vision, dental coverage, 401(k), and various perks. The company is an Equal Opportunity Employer.

Principal Software Engineer (.Net) - Remote

Company: Donnelley Financial

Location: Remote

Posted Jan 24, 2025

Donnelley Financial Solutions (DFIN) is seeking skilled technical team members for SaaS solutions, offering a challenging environment for growth. As a Principal Engineer, you'll deliver high-quality software solutions for SEC and global regulatory bodies, owning projects end-to-end and ensuring system reliability. Qualifications include 8-10 years of experience in scalable data-driven software, secure coding, and proficiency in .Net, ASP.Net, C#, SQL Server, and Azure DevOps.

Strategic Account Executive-Southeast

Company: Smartsheet

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Senior Principal Engineer, Cloud Transition

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 24, 2025

Senior Associate, SailPoint Engineer (Remote Eligible)

Company: Capital One

Location: New York, NY / Remote

Posted Jan 24, 2025

Capital One is seeking a Senior Associate SailPoint Engineer for a remote position. The role involves working on the SailPoint identity platform to support Identity Access Management needs. Key responsibilities include identifying automation opportunities, building relationships with stakeholders, providing project updates, and delivering software components. The ideal candidate should have at least 1.5 years of experience in Java or Python, SailPoint IdentityIQ, and troubleshooting IGA Rules, workflows, and customizations. Preferred qualifications include a Bachelor's Degree, AWS experience, Cyber Security Domain expertise, and familiarity with various APIs. Capital One offers competitive salaries and benefits, and is committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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