Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Data Scientist (L5) - Promotional Media Measurement Science

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Promotional Media Measurement Science team conducts research and develops metrics to improve promotional assets and member engagement. The team seeks a senior data scientist to drive technical innovation and produce business impact by developing models, metrics, and insights to optimize promotional assets.

Data Engineering Manager - Ads

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They offer a wide variety of TV series, films, and games across multiple genres and languages. Netflix recently added an advertisement branch to their business, making their service accessible to a broader member base with ad-supported plans. The Ads data engineering team focuses on building centralized and large-scale datasets to support the overall goals of their Ads data initiatives.

Internet Measurement and Geolocation Software Engineer (L5)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Open Connect group builds and manages a content delivery network that delivers streaming video and leverages physical infrastructure. The GNI team focuses on mapping devices to real-world locations and leveraging network insights to improve the business while protecting member privacy.

Software Engineer L5 - GenAI Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company provides a data platform for various business functions, enabling data-driven decisions. The GenAI Platform team aims to boost productivity by providing tools for building GenAI applications. Netflix offers comprehensive benefits and promotes diversity and inclusion.

Senior Technical Producer - Games

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is seeking an experienced technical producer to help enable innovative and efficient platforms and services for game developers. The role involves defining and executing the needs of the games technology strategy, working with game development teams and peers across Product and Technology, and ensuring features are delivered on time for evaluation and adoption by game studios.

Data Scientist (L5) - Customer Service

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company values data science and customer service to deliver top-notch experiences aligned with its business strategy. The role involves leading the evolution of customer service metrics, partnering with various teams, and expanding the use of metrics across Netflix.

Network Security Engineer L5

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading global entertainment service with a diverse network infrastructure. They are seeking a skilled Network Security Engineer to design, implement, and maintain secure network infrastructure across various environments. The role involves collaborating with technical teams, driving continuous improvement in network and content security, and fostering a culture of security awareness.

Staff Product Designer - Design Systems (TV)

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a tenured System Designer to take ownership of their expanding TV Design System within Hawkins, a centralized design system that supports Netflix's Consumer business. The role involves owning the long-term vision and strategy for the TV design system, partnering with cross-functional leadership, developing scalable adoption strategies, and establishing design system standards and processes.

Product Manager - Games Developer Tools

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is expanding its games division with opportunities to develop developer tools and grow its Games on TV product globally. The role combines product management with developer advocacy, requiring strategic collaboration and technical expertise. The company offers competitive compensation and comprehensive benefits.

QA Test Lead

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They are seeking an experienced QA Test Lead to join their Netflix Games Studio and oversee the quality assurance of their video game releases. The role requires strong testing expertise, project management skills, and a deep understanding of Android and iOS devices. The ideal candidate will lead a team of QA testers, develop test plans, and ensure games meet Netflix's quality standards.

Machine Learning Engineer (L5 - Senior) , Ads Inventory Management & Forecasting

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Platform Engineering team builds advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They seek highly motivated engineers to join their team and build unique value propositions in the rapidly growing Connected TV advertising space.

Site Reliability Engineer (L4/L5) - Netflix Ads

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Ads Reliability Engineering SRE team is responsible for ensuring the stability, resilience, and scalability of the critical systems powering the Netflix Ad Suite. The role involves designing and maintaining scalable infrastructure, collaborating with engineering and product teams, developing automation tools, and championing a culture of reliability.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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