Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Mid-Level Database Engineer (TS SCI Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Software Engineer-Mid

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Program Planning and Control Analyst

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr UX/UI Designer (TS SCI Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Systems Analyst - Competitive 401(k) programs

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst - PTO, Paid Holiday, & Paid Leave

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Systems Analyst - Competitive 401(k) programs

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Banking Fraud Business Analyst

Company: Robinhood

Location: Washington, DC / Remote

Posted Feb 03, 2025

View Details Apply on The Muse

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Vice President, Government Affairs

Company: Prudential Financial

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr Solutions Architect-TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
dedicated to ensuring the security of MassMutual software applications highly skilled and experienced Application Security Engineer drive security best practices identify vulnerabilities and implement solutions

Information Security Consultant - Application Security Engineer

Company: MassMutual

Location: Washington DC

Posted Feb 03, 2025

MassMutual is seeking an experienced Application Security Engineer to join their dedicated team. The role involves driving security best practices, conducting in-depth security assessments, and collaborating with various teams to integrate security into the software development lifecycle. The ideal candidate should have a strong background in secure software development, knowledge of application security vulnerabilities, and experience with security tools. The company values collaboration, continuous learning, and innovation.

View Details Apply on BuiltIn

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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