Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Data Architect Expert

Company:

Location: Washington, DC

Posted Feb 03, 2025

System Concepts Optimization Engineering Manager

Company: The Aerospace Corporation

Location: Washington DC

Posted Feb 03, 2025

The Aerospace Corporation is seeking a System Concepts Optimization Engineering Manager to lead a team of engineers, mathematicians, and scientists. The role involves building and leading teams, applying innovative optimization techniques to spacecraft and orbit design, and contributing to technical analyses. The ideal candidate will have a BS degree in aerospace, astronautical, or mechanical engineering, significant professional experience, and a history of contributing to substantial technical projects. They should also have experience with constellation design, orbital mechanics, and programming languages like Python, C, C++, or MATLAB. The role offers a competitive compensation package and a culture that promotes innovation, growth, and technical excellence.

Associate General Counsel, IP Product

Company: Meta

Location: Washington, DC

Posted Feb 03, 2025

Project Manager (TS/SCI with Poly)

Company: Maxar Technologies

Location: Washington DC

Posted Feb 02, 2025

Maxar Technologies is seeking a Project Manager for a critical mission involving the development, optimization, and support of a geospatial data visualization web application. The role offers opportunities for professional growth, including dedicated development time, online learning, conference attendance, and education reimbursement. The ideal candidate should have a technical or business degree, 8+ years of relevant experience, and project management skills. Familiarity with system accreditation, Lean Agile Development, JIRA, Confluence, AWS cloud services, and geospatial tools is preferred. The base pay for this position in the Washington DC metropolitan area is $119,000 - $197,000 annually.

Consulting Marketing Manager

Company: Agilian.com

Location: Washington DC

Posted Feb 02, 2025

Agilian, a full-service strategy, technology, and change management consulting firm, is seeking a Consulting Marketing Manager to bridge account success and market growth, maximizing the company's impact on the Medicaid ecosystem. The role involves delivering billable consulting services, designing and executing account-based marketing campaigns, and contributing to measurable Medicaid retention improvement rates. The ideal candidate should have analytical thinking, client relationship management, and project execution skills for consulting services, and strategic thinking, content creation, and tech savviness for marketing management. The position offers a competitive salary, comprehensive benefits, and the opportunity to work remotely with a preference for candidates within the DMV.

Salesforce Developer

Company: CoreSphere, LLC

Location: Washington DC

Posted Feb 02, 2025

CoreSphere is hiring a Salesforce Developer with 5+ years of experience in an enterprise-level Salesforce program. The candidate should have strong communication, analytical, and time management skills. They must be a team player, capable of working independently, and have experience with Agile methodology, Apex classes, triggers, Lightning Components, and Visualforce. The role involves implementing CICD environments, designing and developing business applications, and providing technical assistance. The company offers competitive pay, benefits, and a fast-growing environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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