Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

General Utility Worker - Walter E. Washington Convention Center

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and performing light maintenance tasks. Aramark offers competitive compensation ($25.45- $25.45 hourly), benefits including medical, dental, vision, and work/life resources, and opportunities for career growth. The candidate must demonstrate understanding of basic sanitation and safety procedures, and be available for flexible hours.

Senior Discovery Counsel

Company: Apple

Location: Washington, DC

Posted Jan 23, 2025

Apple is seeking a Discovery Counsel with extensive experience in discovery management, litigation, and operational execution. The role involves formulating and driving discovery strategy, working with cross-functional teams, and managing complex litigations and investigations. The ideal candidate should possess strong legal expertise, operational skills, risk management experience, and excellent communication abilities. The position offers a competitive salary range between $199,700 and $299,600, along with comprehensive benefits and opportunities for professional growth.

Enterprise Analytics and Modeling - Risk Management - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Lead Associate for the Enterprise Analytics and Modeling - Risk Management team. The role involves assessing and identifying potential risks to the company's reputation, safety, security, and financial success. The successful candidate will work with key stakeholders across the enterprise, participate in AI council and working group meetings, and ensure compliance with AI/ML regulatory guidance. The ideal candidate will have at least 4 years of risk management experience, including 1 year in model risk management, and a strong background in AI/ML practices, policies, and frameworks. Excellent communication skills and the ability to work independently or within a team are essential. Fannie Mae offers a comprehensive benefits package and an inclusive work environment.

Senior Technical Implementation Consultant (Oracle ERP)

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 23, 2025

Thomson Reuters is seeking a Senior Technical Implementation Consultant with 5+ years of experience in ORACLE ERP Integration and/or financial add-ons. The Principal Implementation Consultant - ERP will work closely with ONESOURCE Project Managers and Tax SME to implement ONESOURCE Determination integration software at client sites globally. The role involves serving as a primary integration interface with client tax professionals, leading business and user requirements sessions, and assisting in the analysis and delivery of ORACLE integration implementations. The ideal candidate should have excellent interpersonal and written communication skills, technical experience implementing ORACLE and/or Add-on Solutions, and experience with process analysis, design, mapping, and re-engineering. Thomson Reuters offers a comprehensive benefits package including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Malware Defense Analyst

Company: Merrill

Location: Washington, DC

Posted Jan 23, 2025

Multi-Site Maintenance Technician

Company: Bozzuto

Location: Washington, DC

Posted Jan 23, 2025

Bozzuto is a company that values community, care, and excellence. They are seeking a Maintenance Technician who can provide exceptional service, resolve maintenance issues, and maintain a welcoming environment. The role involves HVAC, electrical, plumbing, and appliance repair, as well as turn-over repairs, general upkeep, and snow removal. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement. They emphasize a supportive work environment that fosters professional growth and diversity.

Principal Data Analyst, WP Intelligence

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post's Data and Analytics department is seeking a Principal Data Analyst. This role involves collaborating with multiple departments to shape the growth of WP Intelligence, a new professional products business. The analyst will work on complex problems, transforming ambiguous questions into actionable answers, and build reports and conduct data analysis. The ideal candidate will have a strong quantitative mindset, expertise in SQL, Python, Tableau, and big data tools, and experience in web analytics. The role offers a competitive salary range of $98,800.00 - $164,600.00 USD Annual, comprehensive benefits, and an opportunity to contribute to a mission-driven organization.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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