Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

LIHTC Chief Operating Officer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a LIHTC Chief Operating Officer to lead customer network development and support activities. The role involves overseeing operational activities, planning strategic priorities, and collaborating with executives and staff managers. Key responsibilities include supporting partner relationships, providing direction to the LIHTC team, managing employees, and ensuring compliance with policies. The ideal candidate will have 8 years of relevant experience in the multifamily business, including LIHTC experience, strong leadership skills, and experience in project management and operations improvement.

Sanctions Compliance Officer

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is seeking a Sanctions Compliance Officer to support its global program for a leading social media and fintech company. The role involves assessing the effectiveness of existing policies, developing recommendations for improvement, providing guidance and training, collaborating with various teams, staying updated with regulatory changes, conducting periodic reviews, and managing projects. The ideal candidate should have a relevant degree, at least 3 years of experience in fintech, understanding of sanctions regulations, analytical skills, and proficiency in SQL and Python. Meta offers a competitive salary, bonus, equity, and benefits.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by a single purpose: 'Bringing our heart to every moment of your health.' The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Sr. Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Senior Associate for Marketing Strategy in a flexible hybrid role. The ideal candidate will have 3-5 years of experience in marketing, multifamily loan products, and B2B financial services. Key responsibilities include project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The role offers opportunities for continuous learning, career growth, and contributing to the mission of creating access to fair, affordable housing finance.

Transplant Hepatologist (Providence Sacred Heart Medical Center and Children's Hospital)

Company: Providence

Location: Spokane, Washington

Posted Jan 23, 2025

Providence Digestive Health is recruiting a transplant hepatologist for their team in Spokane, WA. The role involves collaboration with the Swedish Organ Transplant team in Seattle, WA, and covers a broad catchment area including eastern Washington, northern Idaho, western Montana, and northwest Oregon. Responsibilities include evaluating new patient referrals, managing patients pre-transplant, and post-transplant care. The position offers a four-day work week with a mix of outpatient and inpatient care, and no night or weekend call. Compensation ranges from $425,722 to $600,148 per year. Spokane, where the hospital is located, offers a high quality of life with clean air, water, and abundant outdoor activities.

Model Validator - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Model Validator - Lead Associate with 4 years of relevant experience in validating or developing models. The role involves leading teams on modeling projects, developing validation strategies, assessing model quality and risk, and communicating technical subject matter clearly. The successful candidate will also coach and mentor team members, applying quantitative methods to improve business performance. Fannie Mae offers a flexible work environment, opportunities for career growth, and a comprehensive benefits package.

CCSS FLSO Team Member

Company: RTX

Location: Washington, DC

Posted Jan 23, 2025

Executive Director - Head of Community Advocacy & Impact, Consumer and Business Intelligence

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 23, 2025

The job posting is for an Executive Director - Head of Community Advocacy & Impact within the Consumer and Business Intelligence division at JPMC. The role involves driving strategic vision for community impact, leading community engagements, and fostering partnerships with external organizations to enhance financial health in underserved communities. The ideal candidate should have 8+ years of experience, strong strategic thinking, program management, and partnership skills. A financial services or economics background is preferred. The company offers competitive compensation, benefits, and a diverse, inclusive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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