Customer Service Jobs in Washington DC

81,800 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

General Engineer

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a General Engineer position in the Office of Facilities and Environmental Quality within the Department of Commerce. The role requires U.S. citizenship, successful background check, and possibly a probational period. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to GS-13/14 grade levels. Applicants must have a degree in engineering or a combination of education and experience equating to one year of specialized experience in facilities management.

SUPERVISORY ENVIRONMENTAL ENGINEER/NATURAL RESOURCES SPECIALIST/PHYSICAL SCIENTIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Everett, Washington Everett, Washington

Posted Dec 21, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. It outlines the application process, conditions of employment, and qualifications required. These include US citizenship, federal employment suitability, direct deposit participation, E-Verify clearance, and a valid driver's license. The role is for an Environmental Engineer (0819 series), requiring a Professional Engineer (PE) license and at least one year of specialized experience. Specialized experience involves implementing environmental policy, developing and presenting environmental issues, reviewing environmental documents, and overseeing permit requirements. The position necessitates passing a security clearance check and completing an annual Confidential Financial Disclosure Report. The role is covered by the Department of Defense Priority Placement Program, and a tentative offer of employment may be rescinded if pre-employment requirements are not met.

General Attorney (Tax) - Special Counsel

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of Chief Counsel for the IRS is recruiting dedicated individuals to serve taxpayers with integrity and provide expert legal advice on internal revenue laws. The role of General Attorney (Tax) Special Counsel requires an LL.B. or J.D. from an ABA-accredited law school, active bar membership, and 1 year of general legal experience plus 3 years of professional tax law experience. Professional tax experience should include expertise in business incentives, energy and natural resources, excise taxes, fuel credits, and tax litigation. The position offers comprehensive benefits and telework opportunities, but requires a 1-year trial period, supervisory probation, and personnel vetting.

Interior Designer

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an Interior Designer position at the Department of Commerce, specifically for the Office of Facilities and Environmental Quality. The role involves providing interior design services for tenants in the Herbert C. Hoover Building. The position requires U.S. citizenship and successful completion of a background check. Qualifications include one year of specialized experience equivalent to the GS-9 level in the Federal service, or a Ph.D. or equivalent doctoral degree in a relevant field, or a combination of education and experience. The position is non-competitive and offers a comprehensive benefits package.

Civil Engineer (Highway) - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Preconstruction Engineer position at FHWA, focusing on geometric design and preconstruction engineering programs. The role involves providing technical direction and leadership to improve state DOTs and public agencies' projects. The position requires U.S. citizenship, specific experience, and education. It offers a comprehensive benefits package as a federal employee.

Director, Economics and Trade

Company: Legislative Branch - United States-China Economic and Security Review Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S.-China Economic and Security Review Commission is a Congressional advisory body tasked with monitoring and reporting on the national security implications of U.S.-China trade and economic relations. The Commission is seeking candidates with extensive experience in U.S.-China economic and trade relations, strong analytical skills, and expertise in various areas including trade laws, China's economy, and international trade principles. Highly desired qualifications include Congressional experience, Mandarin proficiency, and previous work in U.S. government agencies or China. The Commission values diversity and offers federal benefits.

Grants Management Compliance Specialist

Company: Other Agencies and Independent Organizations - Appalachian Regional Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Appalachian Regional Commission (ARC) is a federal agency focusing on economic development in 420 counties of the Appalachian Region. Its mission is to innovate, partner, and invest to build community capacity and strengthen economic growth. The job announcement details requirements such as U.S. citizenship, Selective Service registration, Direct Deposit participation, security clearance, probationary period, and a pre-employment drug test. Qualifications include at least one year of specialized experience at the GS-11 grade level, involving managing financial assistance, analyzing grants applications, and negotiating awards. No education substitution is permitted. Additional information includes reasonable accommodation requests, exclusion from bargaining unit representation, and benefits available to federal employees.

Production Assistant (Temporary)

Company: The Kennedy Center

Location: Washington, DC

Posted Dec 21, 2024

The Kennedy Center, located in Washington D.C., is the nation's cultural center and a memorial to President John F. Kennedy. It hosts performances across all genres and is home to the Washington National Opera and National Symphony Orchestra. The Center values its employees' diverse perspectives and skills, fostering a safe, transparent, and replenishing workplace. It is an equal opportunity employer. The Production Assistant role, ideal for those with a background in Stage Management, offers the chance to work with renowned artists and perform at the Kennedy Center. The position requires 1-2 years of experience in performing arts, a Bachelor's degree preferred, and the ability to work non-traditional hours.

Supervisory Translator

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a position in the Translating Division of the Department of State. The role involves providing language services to the Department, other government agencies, and the White House. The position requires U.S. citizenship, a Top Secret security clearance, and proficiency in a foreign language. The ideal candidate will have experience in translation, project management, and strategic planning.

Supervisory Data Scientist

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a GS-15 level position in the Office of Enforcement and Compliance Assurance, Office of Compliance, Enforcement Targeting and Data Division, Data Systems and Information Management Branch at the Environmental Protection Agency (EPA). The role involves collecting, managing, analyzing data, and software application system processes. The position requires a bachelor's degree or higher in a relevant field, and at least one year of specialized experience equivalent to GS-14 level. The role is office-based, with potential for work-from-home and flexible schedules. The selected candidate must complete a probationary period, Successful Leaders Program, and a background investigation. The position is not in the bargaining unit, and travel, transportation, and relocation expenses are not covered by EPA.

SUPERVISORY GENERAL ENGINEER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The position requires various clearances, certifications, and qualifications including a professional engineering degree or registration. It may involve travel and ethical responsibilities. A tentative offer can be rescinded if pre-employment requirements are not met.

Business Development Officer, Aerospace, Defense & Government Services

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 21, 2024

JPMorgan Chase is seeking a Business Development Officer to lead national business development initiatives for the Aerospace, Defense, and Government Services sectors. The role involves generating sales leads, building relationships, and identifying opportunities to create mutually-beneficial relationships. The ideal candidate will have strong interpersonal and communication skills, experience in sales or business development, and the ability to travel to markets and sales meetings.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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