Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Outreach Administrator

Company: National Foundation on the Arts and the Humanities - National Endowment for the Humanities

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

NEH is a government agency offering positions in the humanities field, requiring U.S. citizenship, relevant experience, and favorable background checks. GS-12 roles need 1 year of specialized experience equivalent to at least GS-11, while GS-13 roles require experience equivalent to GS-12. Specialized experience includes work in humanities organizations, libraries, universities, or grant-making institutions. The role assesses communication, external awareness, information management, organizational awareness, partnership, and planning skills. Eligible applicants include ICTAP, veterans, military spouses, and those with disabilities.

Wire Communications Cable Splicing Inspector

Company: Department of the Army - U.S. Army Cyber Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority (DHA) solicitation for a Wire Communications Cable Splicing Inspector position with the 7th Signal Command, 106th Signal Brigade at Joint Base Lewis-McChord, Washington. The role involves troubleshooting telephone equipment, using various tools, and working in diverse conditions. Minimum qualifications include experience in common troubleshooting, lifting up to 100 lbs, and obtaining a Secret security clearance. The position requires a medical examination, a Washington State CDL within 6 months, and drug testing due to CDL requirement. No educational qualification is needed. The role is designated 'Mission Essential' and requires full commitment during emergencies.

Police Officer (Entry-Level)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting details a full-time position with the Police Department of the Supreme Court of the United States in Washington, D.C. The role offers a competitive salary, ranging from $81,552 at entry-level to a maximum base salary of $157,176 at the Sergeant rank. The comprehensive benefits package includes paid vacation, sick leave, holidays, life insurance, health insurance, overtime pay, student loan repayment, and retirement benefits through the Federal Law Enforcement Retirement System.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

This job posting is for a Family Medicine position at the Allen Soldier Centered Medical Home in Tacoma, Washington. The role requires a current license to practice as a practical or vocational nurse, and one year of nursing experience. Additional requirements include passing a background check, seasonal influenza vaccinations, random drug testing, and obtaining BLS certification. The position is mission-essential and requires direct deposit of pay, but does not cover PCS costs.

Registered Nurse - Acute Care (Inpatient)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The VA Puget Sound Healthcare System is recruiting for a Registered Nurse position at the Seattle VA Medical Center's Acute Care Inpatient unit. The role offers benefits like the Education Debt Reduction Program (EDRP). Requirements include U.S. citizenship, passing a background check, and mandatory vaccinations for COVID-19 and seasonal influenza. Qualifications necessitate English proficiency, a nursing degree from an accredited school, and current nursing registration.

Registered Nurse - Cancer Care Clinic

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The Hematology Oncology Registered Nurse role involves delivering both direct and indirect nursing care to oncology patients and their families, collaborating with an interdisciplinary team to achieve desired patient outcomes. The position requires U.S. citizenship, passing a pre-employment physical examination, and participation in vaccination programs. Qualifications include a graduate of a school of professional nursing, current registration as a graduate professional nurse, and meeting specific grade determinations based on scope, education, and dimensions of practice. Preferred experience includes a BSN, chemotherapy/immunotherapy experience, and oncology nursing certifications. The role involves heavy lifting, straight pulling, pushing, reaching, and standing for extended periods.

Special Agent (Reemployed Annuitant) DPD

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The United States Capitol Police (USCP) is responsible for safeguarding the Congress, Members, employees, visitors, and Congressional buildings from crime, disruption, and terrorism. The USCP ensures a secure environment for Congress to fulfill its constitutional and legislative duties. The hiring process involves obtaining a Top Secret/SCI security clearance, completing the FLETC Criminal Investigator Training Program or equivalent, and undergoing a full background investigation including psychological, medical, and polygraph examinations. Qualified candidates must be U.S. citizens, meet age requirements, possess a valid U.S. driver's license, and have a clean criminal and credit history. The USCP offers a competitive salary, comprehensive benefits, and opportunities for overtime.

Program Analyst

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for a Program Analyst at the GS-0343-14 level in the CFO Financial Operations Management, Office of Personnel Management. The role involves ensuring consistency in planning, budgeting, managing, developing, and controlling financial projects and systems. Key responsibilities include working with customers to identify systems requirements, providing feedback to stakeholders, and evaluating performance metrics. The position requires one year of specialized experience at the GS-14 level. U.S. citizenship is mandatory, and males born after 12-31-59 must be registered or exempt from Selective Service. The role is eligible for inclusion in the bargaining unit represented by the American Federation of Government Employees (AFGE) Local 32. A comprehensive benefits package is offered to federal employees.

PSYCHOLOGIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. It details the requirements for employment, including U.S. citizenship, drug test, and security investigation. The qualifications section lists assessment factors such as leadership, communication skills, and expert judgment. Highly desired skills include expertise in psychopathology, risk management, and multi-disciplinary consultation. Basic requirements involve a degree in psychology, with additional requirements for clinical and counseling psychology. The text also mentions conditions of employment, benefits, and protection against discrimination.

Furniture Specialist (CAD Operator/Installer)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The job posting is for a Furniture Specialist (CAD Operator/Installer) position in the Project Management Branch, Facilities Services, Treasury Operations, Assistant Secretary for Management/CFO, Departmental Offices. The role involves prioritizing and developing solutions for large-scale projects, ensuring communication and coordination among various parties, and managing project planning including design, scheduling, logistics, building code compliance, and cost analysis. Key requirements include U.S. citizenship, a background investigation, and compliance with federal ethics laws. The position offers competitive benefits, opportunities for advancement, and flexible work schedules.

Health Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

This job posting is for a position at the Department of Health Agency, Army Health Clinic, Family Medicine Service in Tacoma, Washington. It's a Direct Hire Solicitation requiring various screenings, a Personnel Security Investigation, pre-employment and annual physical examinations, Basic Life Support training certification, and immunizations. The role involves direct contact with children under 18 and is an Inclement Weather Essential position. Qualifications include specialized experience in taking and recording vital signs, using electronic health record systems, and scheduling appointments, or a relevant bachelor's degree. The position may require a one-year trial period, direct deposit, and is subject to Department of Defense referral system for displaced employees.

BUILDING MANAGEMENT SPECIALIST

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text outlines the core values of an agency, which include teamwork, integrity, excellence, and service. It emphasizes the importance of proactive problem-solving, in-depth knowledge of the agency's mission, and strong communication skills. The agency seeks candidates with expertise in facilities management, acquisition process, and vetting contractors. U.S. citizenship is mandatory, and applicants must undergo a thorough background check, drug test, and security investigation. The role offers a comprehensive benefits package and protection against discrimination.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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