Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Economist

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for an Economist position at the Departmental Offices, Terrorism and Financial Intelligence - Terrorist Financing. The role involves policy analysis for Treasury's anti-money laundering (AML) and countering the financing of terrorism (CFT) programs, sanctions efforts, and other national security issues. Key requirements include U.S. citizenship, successful completion of a background investigation, and compliance with federal ethics laws. Specialized experience is required, with varying levels depending on the grade (GS-14, GS-13, GS-12, GS-11). Qualifications include a degree in economics with specific course requirements, or equivalent experience. The role offers competitive benefits, opportunities for advancement, and flexible work schedules.

General Engineer/Architect (Project Manager)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Botanic Garden, a public garden in the legislative branch since 1820, seeks candidates for a position. The Garden aims to inspire appreciation, study, and conservation of plants, serving 1 million visitors yearly. Requirements include passing a drug test, demonstrating job-related KSAs, meeting specialized experience, and fulfilling education requirements for Architect or Engineer. Qualifications involve meeting OPM's qualification standards, including specialized experience and/or educational requirements. For Engineers, a Bachelor's degree in professional engineering or a combination of education and experience is required. For Architects, a Bachelor's degree in architecture or related field is needed. Foreign education must be deemed equivalent to U.S. education. Veterans' preference is given, and a drug test is mandatory. The Architect of the Capitol is an Equal Opportunity Employer offering comprehensive benefits.

Nurse Practitioner - Oncology

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The text describes a job opportunity for a Nurse Practitioner in the Cancer Care Clinic at the Seattle VA. The NP will collaborate with Hematology and Oncology physicians to provide comprehensive care for Veterans with cancer or hematologic diseases. The role involves triaging, assessing, and guiding patients through their treatment. The NP will work with various healthcare professionals to ensure holistic care. Requirements include U.S. citizenship, English language proficiency, and specific educational and licensing qualifications. The position is subject to a probationary period, background/security investigation, and pre-employment physical examination. Vaccination against COVID-19 is mandatory.

Registered Nurse - Quality Management Consultant (SAIL/EPRP/Process Improvement)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

The text describes a job posting for a SAIL Coordinator role in a healthcare facility. The role involves overseeing performance measures of SAIL and EPRP metrics, requiring high clinical expertise and strong communication skills. The job requires U.S. citizenship, passing a background check, and meeting physical requirements. The candidate must have a nursing degree from an accredited institution, with varying experience requirements based on the grade level. VA experience and a BSN are preferred. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is mandatory.

Gardener (Envirocycler/MVO)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The U.S. Botanic Garden, a public garden in the legislative branch since 1820, is seeking a U.S. Citizen for a position. The Garden aims to inspire appreciation, study, and conservation of plants, serving 1 million visitors yearly. Requirements include ability to lift heavy objects, operate hydraulic vehicles, and possess a valid driver's license. A DC Pesticide Applicator's License is needed for pesticide application. The role involves gardening projects and maintaining diverse plants. Veterans' preference is given, and drug testing is mandatory. The Architect of the Capitol offers comprehensive benefits including health insurance, retirement system, paid leave, and training opportunities.

INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as responses to the flyer will not be accepted. The notice outlines various requirements for employment, including U.S. citizenship, suitability for federal employment, participation in direct deposit, and successful completion of E-Verify. New employees must obtain security clearances. The position requires one year of IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience includes identifying, developing, and deploying information systems, providing IT advice, standardizing IT frameworks, and managing complex IT projects. The position is designated as a Cyberspace Workforce position, requiring qualification in accordance with DoDM 8140.03. Federal benefits are available to employees.

Cytology Technician

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 06, 2024

This job posting is for a position in the Pathology Department at Madigan Army Medical Center in Tacoma, WA. It's a direct hire, with potential for recruitment or relocation incentives. Salary negotiation is available for new federal service candidates. The role requires handling patient specimens, examining body fluids, and may involve lifting up to 40 lbs. It's a mission-essential position, requiring a background check, immunization screening, and a pre-employment physical. Qualifications include specialized experience or a relevant bachelor's degree. Comprehensive federal benefits are offered.

Building Support Technician (Laundry)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Marshal's Office at the Supreme Court of the United States in Washington, D.C. is seeking a full-time employee. The position requires prior laundry experience, ability to lift 35 pounds, and knowledge of safety procedures. High school education is the minimum requirement. The job offer includes a comprehensive benefits package such as paid vacation, health benefits, and participation in the Federal Employees Retirement System.

Director for Preservation

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a job position in the Preservation Directorate, Discovery and Preservation Services of the Library of Congress. The position is supervisory, non-bargaining unit, and requires a Top Secret Security Clearance. The role involves overseeing preservation activities, leading a diverse workforce, managing programs, providing consultation, and effective communication. The selected candidate must demonstrate knowledge in preservation principles, leadership skills, and strong written and verbal communication abilities. The position offers a competitive salary range based on the Washington, D.C., Metropolitan area and includes federal benefits. The application process requires submission of a resume, proof of eligibility for veterans' preference (if applicable), and completion of a one-year probationary period.

EXECUTIVE DIRECTOR, STRATEGIC SUBMARINES

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

The text describes a job opportunity for the position of Executive Director, Program Executive Office, Strategic Submarines (PEO SSBN-B) in the office of the Program Executive Officer, Strategic Submarines (PEO SSBN). The role is part of the Senior Executive Service (SES), a top-tier government leadership group. Key requirements include US citizenship, federal employment suitability, direct deposit participation, E-Verify completion, and ethics orientation. The role involves leading change, managing people, delivering results, demonstrating business acumen, and building coalitions. Mandatory technical qualifications include expert knowledge in naval architecture, systems engineering, submarine design, acquisition management, and shipyard processes. The position offers a comprehensive benefits package and the chance to influence federal government innovation.

Space Services Specialist

Company: Court Services and Offender Supervision Agency for DC - Court Services and Offender Supervision Agency for DC - Agency Wide

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 06, 2024

The Office of Facilities offers CSOSA with tailored workspace and building management solutions. They handle leased workspace acquisition, design, furniture procurement, and project management. The job requires U.S. citizenship, background checks, and possible registration for Selective Service. Eligibility for benefits depends on position type. CSOSA is an Equal Opportunity Employer.

SOA Developer

Company: i360technologies, Inc.

Location: Washington DC

Posted Dec 06, 2024

i360technologies is a growing GOVCON professional services company looking for motivated individuals to join their team. They offer unlimited professional growth and career possibilities. The company is seeking a R12 Oracle SOA Apps Developer with experience implementing Oracle Federal Financials R12 for a federal agency.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages