Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Physician - Community Living Center/Palliative Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Nov 13, 2024

The text describes a job opportunity for a Palliative Care Physician at the Community Living Center (CLC)/Hospice Section of Geriatrics Rehabilitation Extended Care (GREC) Service, Mann Grandstaff VAMC. The physician will work in three settings: Community Living Center, Inpatient Care, and Outpatient Clinic. The role involves evaluating and managing the medical care of adults admitted to the CLC for hospice/palliative care. The job requires U.S. citizenship, a degree in medicine, a current, full, and unrestricted medical license, and completion of residency training. Board certification with the American Board of Internal Medicine (ABIM) or American Board of Family Medicine (ABFM) and the American Academy of Hospice & Palliative Medicine (AAHPM) is also necessary. Preferred experience includes palliative board certification or eligibility.

Public Affairs Specialist

Company: Other Agencies and Independent Organizations - AmeriCorps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a position in the Department of the Chief Executive Officer's Office of Communications and Marketing. The role requires U.S. citizenship, a 2-year probationary period, and satisfactory completion of a background investigation. Occasional travel and lifting of up to 15 pounds are necessary. Applicants must have one year of specialized experience at the NY-1/GS-5 level or equivalent, with experience in maintaining relationships, preparing promotional materials, and designing public involvement strategies. Education cannot substitute for experience. Additional considerations include veteran's preference, special employment consideration, and ethics requirements.

SUPERVISORY NAVAL ARCHITECT

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and security clearance. Males born after 12-31-59 must register for Selective Service. Travel to CONUS and OCONUS may be required. A professional engineering degree or equivalent experience is necessary. The position is covered under the Defense Acquisition Workforce Improvement Act.

Intermediate Care Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Yakima, Washington Yakima, Washington

Posted Nov 13, 2024

The Department of Veterans Affairs (VA) Intermediate Care Technician (ICT) Program is designed to hire transitioning service members, National Guard, Reserve, and Veterans as integral medical team members at VA Medical Centers. Candidates typically qualify based on U.S. Armed Forces experience or equivalent education. The role involves preparing and administering medications, performing minor surgical procedures, and ordering diagnostic studies. English language proficiency is required. Preferred qualifications include military experience as a Hospital Corpsman, Combat Medic, or Medical Technician. Federal employees earn annual leave based on years of service, and newly-appointed employees may receive credit for job-related non-federal experience or active duty military service. VHA health care personnel are required to be fully vaccinated against COVID-19.

Electrical Engineer

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Nov 13, 2024

The text describes a job opening for an Electrical Engineer position at Bonneville Power Administration (BPA) in the Transmission Grid Modeling department. The role involves maintaining BPA's System Electrical Data. The successful candidate must be a U.S. Citizen or National, and have a degree in Engineering or a combination of education and experience in engineering. Specialized experience is required, involving applying electrical engineering principles to complex studies and assignments in power transmission, distribution, or generation systems. The position is based in Vancouver, WA, offering a comprehensive benefits package. The work environment is office-based with occasional travel, and the role involves sedentary work with some slight physical effort.

Social Worker (Military 2 VA)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Nov 13, 2024

This job posting is for a Social Worker position in the Military 2 VA Program at VA Puget Sound Health Care System in Tacoma, Washington. The role involves providing direct services to Veterans, their families, and caregivers. The facility offers extensive primary, secondary, tertiary, and quaternary care in various settings. Requirements include U.S. citizenship, English proficiency, a valid driver's license, and passing a background check. The position requires a master's degree in social work from a CSWE-accredited school, and licensure or certification in the state of practice. The role involves conducting psychosocial assessments, treatment interventions, and coordinating services with community resources.

Special Emphasis Program Specialist

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This job posting is for a Special Emphasis Program Specialist role in the Office of the Secretary within the Department of Commerce. The position requires U.S. citizenship, a background investigation, and possibly a probationary period. No drug test or physical is required. Specialized experience is needed for GS-12 and GS-13 levels, involving coordinating/overseeing special observance events, knowledge of EEO laws, and data gathering/reporting. No specific education is required. Various hiring authorities are available, including for veterans, persons with disabilities, and military spouses. Current or former political appointees need OPM authorization. A comprehensive benefits package is offered to federal employees.

Senior Director (Procurement), MC-1102-2D

Company: Other Agencies and Independent Organizations - Millennium Challenge Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The job posting is for a position in the Sector Operations Division of the Department of Compact Operations (DCO) at the Millennium Challenge Corporation (MCC). Despite being advertised as equivalent to SES/SL, the position falls under MCC's pay band 2D, generally equal to SES/SL in pay. The role requires a federal security clearance, and some domestic and international travel. Applicants must have at least 4 years of contracting experience, including 1 year of specialized experience, and a bachelor's degree in relevant fields. Exceptions and waivers are possible under certain conditions. The salary is determined by direct and overall experience, and may fall anywhere in the specified pay range.

Licensed Practical Nurse - Patient-Aligned Care Teams (PACT)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Yakima, Washington Yakima, Washington

Posted Nov 13, 2024

The Licensed Practical Nurse (LPN) role involves providing direct support to Patient-Aligned Care Teams (PACT) in Ambulatory Care Outpatient Clinics or Primary Care Telehealth Outpatient Clinics. LPNs greet Veterans, gather data through observation, vital signs, and information provided by Veterans, communicate this data to RNs or providers, and act as directed. Requirements include U.S. citizenship, proficiency in English, and passing a background/security investigation. Qualifications include education from an approved nursing school and active, current licensure as an LPN. Grade determinations range from GS-3 to GS-6, with increasing responsibilities and experience requirements.

Director, Investment Planning and Analysis

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The Federal Aviation Administration's (FAA) Financial Services office is the agency's financial steward, ensuring accountability to American taxpayers. The role requires US citizenship, selective service registration for males born after 12/31/1959, drug testing, and a Top Secret Clearance. Key qualifications include proven leadership experience, strategic change management, and technical skills in investment and portfolio analysis. The position is not subject to veterans preference and may involve a background investigation and drug screening.

GENERAL ENGINEER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration (for males born after 12-31-59), security clearance, and DAWIA certification. A year of specialized experience in professional engineering is required. Education-wise, a professional engineering degree, registration as an Engineer Intern/Engineer in Training/Professional Engineer, or passing the Fundamentals of Engineering exam is necessary. Additional information includes coverage under the Department of Defense Priority Placement Program, tentative offer rescission for failing pre-employment requirements, and a mention of federal benefits.

ARCHITECT

Company: Department of Defense - Defense Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Nov 13, 2024

The text outlines the commitment of a defense intelligence agency to teamwork, integrity, excellence, and service. It details job requirements for an architect position, including necessary qualifications, desired skills, and basic requirements. The agency values U.S. citizenship, and all applicants must undergo a thorough background check. Registration as a professional architect is highly desirable for certain high-level architect positions due to its importance for acceptable performance.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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