Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Head of Variable Annuity Pricing

Company: MassMutual

Location: Washington DC

Posted Oct 23, 2024

The job posting is for a Head of Variable Annuity Pricing at MassMutual, requiring a strong business leader with actuarial expertise to lead a team in developing and pricing variable annuity products. The role involves strategic decision-making, team management, and communication with business partners.

Systems Engineer (TS/SCI + CI POLY)

Company: IBM

Location: US Washington

Posted Oct 21, 2024

The job description highlights the importance of long-term relationships, collaboration, and innovation in IBM Consulting. The role involves working with clients across multiple industries to improve their hybrid cloud and AI journey. The company culture emphasizes curiosity, knowledge, and empathy, and offers opportunities for career growth and development.

GWAC COE Program Manager Federal Consulting

Company: IBM

Location: US Washington

Posted Oct 22, 2024

The job posting is for a Program Manager at IBM's GWAC Center of Excellence, requiring 10+ years of experience in sales, account management, and delivery. The role involves managing a portfolio of government acquisition vehicles and requires strong communication and presentation skills.

Senior Project Manager - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Oct 23, 2024

Procon Consulting is seeking a Construction Project Manager for a long-term opportunity in the Washington DC area. The ideal candidate will have 10+ years of experience in construction management and possess specific skills and requirements.

SMB Account Executive, Pavillio

Company: HHAeXchange

Location: Washington DC

Posted Oct 22, 2024

Cashé Software is a leading technology partner for Home and Community-Based Service providers, offering end-to-end solutions to automate operations, ensure compliance, and achieve high standards of care. The company has been acquired by HHAeXchange, a leading provider of homecare software, and is looking for an Account Executive to sell Pavillio Software solutions to homecare agencies.

Project Executive - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Oct 23, 2024

Procon Consulting is seeking a Construction Project Executive with extensive experience in the AEC industry. The role involves leading teams and multiple projects, and requires strong leadership, communication, and project management skills.

LAN/WAN Engineer

Company: AnaVation LLC

Location: Washington DC

Posted Oct 23, 2024

AnaVation is a US-owned company that provides innovative solutions and an engaging culture to its customers and employees. The company is looking for an experienced Lead LAN/WAN Engineer to provide expert design analysis and operation support to complex networking problems.

Public Sector Account Executive

Company: TaxBit

Location: Washington DC

Posted Oct 22, 2024

TaxBit is a company that provides a software-as-a-service platform for tax reporting and accounting for digital assets. They are backed by leading Silicon Valley VCs and have teams located in several cities. The company is looking for a Public Sector Account Executive to drive revenue growth and build relationships with government organizations.

Project Manager - Federal Sector

Company: Procon Consulting

Location: Washington DC

Posted Oct 23, 2024

Procon Consulting is seeking a Construction Project Manager for a long-term opportunity in the Washington DC area. The role requires 7+ years of experience in construction management and involves responsibilities such as construction management, quality assurance, project controls, and facilities management.

Urologist Opportunity in Washington State; 1 Hour From Seattle CPH# JOB-2964161

Company: CompHealth

Location: Silverdale, Washington

Posted Oct 21, 2024

This opportunity is located in Silverdale, Washington, offering a central position with scenic trails, award-winning breweries, and beachfront hotels. The location provides stunning views of Dyes Inlet, Mount Rainier, the Olympic Mountains, and glorious sunsets. Easy beach access leads to numerous outdoor activities, while hundreds of shops, malls, movie theaters, and a bowling alley offer plenty of indoor activities. CompHealth, a leading healthcare staffing company, is facilitating this urology role at a great facility. The position offers a mix of procedures and surgery, including robotics, and easy access to outdoor activities like hiking. The community is family-friendly, and the location is just an hour from Seattle. CompHealth provides support with salary negotiation, contract coordination, interview scheduling, and license assistance.

AWS Cloud Administrator (TS/SCI + CI POLY)

Company: IBM

Location: US Washington

Posted Oct 21, 2024

The job posting is for an AWS Cloud Administrator position in IBM Consulting, requiring 5+ years of experience in cloud administration, security certifications, and knowledge of Linux system administration. The role involves supporting cloud services, onboarding, and maintaining cloud resources for an Intel customer.

Sr. Customer Success Manager, Public Sector

Company: Immuta

Location: Washington DC

Posted Oct 21, 2024

Immuta is a company that provides data security and access control solutions. They have a strong presence in the cloud data platform market and have received recognition from various organizations. They are looking for a Senior Customer Success Manager to support their Intelligence Community customers.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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