Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Manager, Customer Success

Company: Bold Penguin

Location: Washington DC

Posted Feb 27, 2025

Bold Penguin, a leading digital solution platform for small commercial insurance, is seeking a Manager of Customer Success. The role involves leading a team of Customer Success Managers to provide exceptional customer experiences, fostering long-term relationships, and driving revenue retention. The ideal candidate should have a Bachelor's degree, 3+ years of leadership experience, and 6+ years in the insurance industry. They must possess excellent communication skills, experience in team management, and a deep understanding of the insurance landscape. The role requires proactive support, strategy implementation, cross-functional collaboration, and regular reporting to the Director of Customer Success. The company offers competitive compensation, progressive benefits, and a results-focused culture.

Principal Project Manager, Commercial Bank

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Principal Project Manager for its Commercial Bank. The role involves leading critical and strategic program governance routines, working closely with key stakeholders, and delivering results that impact the company's bottom line. The ideal candidate will have at least 3 years of project management experience, preferably with a PMP, Lean Agile, or Six Sigma certification. The role offers competitive compensation and benefits, and Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Associate, Data Science - People Analytics

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Science specialist for their People Strategy & Analytics team. The role involves applying data science and machine learning to understand associate behavior and inform talent strategies. The ideal candidate should be passionate about human capital, innovative, creative, technically skilled, and statistically minded. They should have a degree in a quantitative field and experience in data analysis, open-source programming, machine learning, and relational databases. Preferred qualifications include a master's degree in a STEM field, AWS experience, and proficiency in Python, PyTorch, Scala, or R.

Senior Associate, Data Scientist - Customer Management

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One is seeking a Senior Associate Data Scientist for the Mainstreet Customer Management Data Science team. The role involves partnering with cross-functional teams to deliver data-driven solutions, leveraging a broad stack of technologies including Python, Conda, AWS, H2O, and Spark. The ideal candidate should be creative, innovative, technically skilled, and statistically-minded. Basic qualifications include a Bachelor's or Master's degree in a quantitative field, with relevant experience in data analytics. Preferred qualifications include a STEM degree, AWS experience, and at least 2 years of experience in Python, machine learning, and SQL.

2025 Sensor Modeling and Simulation Analysis Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Mar 01, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. They are currently hiring a Sensor Modeling and Simulation Analysis Engineer for the Sensor Modeling and Simulation Department within the Mission Payloads Division. The role involves applying SMSD and COTS analysis tools for remote sensing system development, advising internal customers on performance, and delivering results through documentation and presentations. The ideal candidate will have a Masters or PhD degree in a related discipline, strong scientific programming skills, and the ability to obtain a security clearance. The Aerospace Corporation offers comprehensive benefits, including health care, paid time off, a 401k plan, and professional growth opportunities.

Manager, Project Manager

Company: Capital One

Location: Washington DC

Posted Mar 01, 2025

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is seeking a Manager Project Manager. The role involves leading critical and strategic projects, focusing on skills assessments, development initiatives, and engagement efforts. The successful candidate will work with talented individuals, drive project delivery, and improve business processes. Basic qualifications include a Bachelor's Degree or military experience, at least 6 years of Project Management experience, and at least 2 years of Jira experience. Preferred qualifications include a Masters or MBA degree, 7+ years of Project Management experience, 2+ years of People Management experience, and PMP, Lean Agile, or Six Sigma certification.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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