Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Application Consultant-DevOps

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, collaboration with industry visionaries, and driving innovation through hybrid cloud and AI solutions. It outlines responsibilities such as designing mobile solutions, continuous improvement via agile frameworks, and implementing monitoring systems for cloud infrastructure. The role emphasizes technical expertise, strategic partnerships, and leveraging IBM's technology platforms to deliver impactful results for clients.

Sr.Solutions Engineer

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This role involves collaborating with HashiCorp teams to enhance cloud solutions, requiring technical expertise and strong communication skills for customer success.

Product Manager, Product Success (ALM-Maximo, MREF, Envizi)

Company: IBM

Location: Dublin, IE

Posted Dec 09, 2025

This job description outlines a Product Manager role focused on demo system setup, synthetic data creation, and technical sales support. Key responsibilities include collaborating with cross-functional teams, maintaining scalable environments, and aligning datasets with customer use cases. Required skills involve cloud infrastructure knowledge, synthetic data tools, and cross-functional collaboration abilities.

Collections Professionals

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job posting describes an Order to Cash Collections role at IBM, emphasizing responsibilities like managing customer orders, invoicing, credit collections, and dispute resolution. It highlights required skills in accounting software, communication, and teamwork, while showcasing IBM's innovative environment and opportunities for professional growth.

Procurement Operations Supplier Onboarding and Vetting Specialist (Spanish Speaking - late shift)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

This job posting outlines roles in procurement operations, focusing on supplier onboarding, vendor management, and system support. It details responsibilities like contract management, procurement processes, and collaboration with teams, along with required skills and qualifications.

HR Advisor with French

Company: IBM

Location: BUDAPEST, HU

Posted Dec 09, 2025

The text describes the role of an HR Advisor Contact Center specialist, outlining responsibilities such as handling HR inquiries, resolving customer issues, collaborating with departments, and adhering to compliance requirements. It details language skills, technical expertise, and preferred qualifications like a bachelor's degree.

Supply Chain Manufacturing & Planning Resource

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive environment for consultants, focusing on innovation and client solutions with opportunities for professional development and impactful work.

Customer Service Subject Matter Expert OtC

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This role requires leading OtC transformation projects, driving innovation, and aligning strategies with organizational goals, demanding expertise in SAP, HighRadius, and cross-functional team management.

CICS Client-facing Subject Matter Expert (SME) and Trainer

Company: IBM

Location: PARAMUS, US

Posted Dec 09, 2025

The IBM Z CICS Brand Technical Specialist role offers collaborative opportunities for career growth, emphasizing technical expertise and client engagement in a supportive environment with strong development prospects.

Manager - Finance and Administration Delivery - Record to Report

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves global collaboration with clients, managing financial operations, and driving digital transformation through agile methodologies and advanced technologies, emphasizing career growth and innovation.

Technical Sales Specialist- Security and Networking

Company: IBM

Location: Petach Tikva, IL

Posted Dec 09, 2025

IBM's job posting highlights opportunities to lead in technology, solve complex problems, and collaborate with clients. The role involves driving customer adoption of IBM's automation solutions, building technical credibility, and influencing decision-making through expertise in infrastructure delivery and emerging technologies.

Director, SAP Sales and Technical Solutioning (Subject Matter Expert)

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This job description outlines a senior SAP role requiring strategic leadership in solution architecture, technical design, and business development. The position emphasizes expertise in SAP technologies, large-scale implementations, and cross-functional collaboration to drive enterprise value through innovative solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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