Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Salesforce Developer A - L2 - 3o4

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This text describes a role at IBM Consulting involving technical expertise, client collaboration, and innovation in hybrid cloud and AI. It highlights career growth opportunities, required skills in Salesforce development, and the importance of curiosity and problem-solving in a supportive ecosystem.

Hardware Test Engineer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The internship offers opportunities to work on cutting-edge hardware testing and collaboration with engineering teams, requiring technical skills and education in relevant fields.

Sales Development Representative South Europe

Company: IBM

Location: MADRID, ES

Posted Dec 09, 2025

This job description highlights opportunities to contribute to IBM's cloud solutions, collaborate with teams, and grow within a supportive environment. It emphasizes career development, technical expertise, and a focus on customer success through innovative technologies.

Field CTO

Company: IBM

Location: Riyadh, SA

Posted Dec 09, 2025

This role emphasizes collaboration, innovation, and leadership in IBM's cloud solutions, offering opportunities to influence strategic directions and drive customer success through technical expertise and thought leadership.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines an HR Practitioner role at IBM Consulting, emphasizing career growth, collaboration with global clients, and opportunities for professional development. The position involves managing learning administration tasks, supporting employees, and working within a supportive culture that values innovation and long-term growth.

Product Manager – ESG Data Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job posting outlines a Product Manager role at Envizi focused on ESG data platform development. The position requires 10+ years of technical product management experience, expertise in data tools like PowerBI and SQL, and knowledge of ESG frameworks. Responsibilities include product lifecycle management, cross-functional collaboration, and delivering scalable solutions for sustainability reporting.

Application Developer - IT Service Management

Company: IBM

Location: Calgary, CA

Posted Dec 09, 2025

This role involves collaborating with clients on IBM technology solutions, emphasizing technical expertise and agile methodologies. It requires ServiceNow experience and leadership skills, offering opportunities to innovate and solve business challenges through strategic partnerships.

Software Developer FileNet

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

IBM seeks an innovative Software Developer with expertise in AI and cloud technologies to contribute to next-generation product features. The role emphasizes collaboration, problem-solving, and delivering cutting-edge solutions in a dynamic environment.

Salesforce Developer A - L2 - 4o4

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

This job description highlights a role at IBM Consulting involving technical expertise, client collaboration, and innovation in hybrid cloud and AI solutions. It emphasizes career growth, strategic partnerships, and professional development opportunities within a global environment.

System Services Representative San Jose CA

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job posting describes a Systems Services Representative role requiring technical support for IBM and multi-vendor systems, with responsibilities including installation, maintenance, and client interface management. The position demands a high school diploma, background verification, and flexible scheduling for occasional overtime.

Senior Java Engineer

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative projects, collaborate with global clients, and contribute to hybrid cloud and AI advancements. It emphasizes career growth, technical expertise, and a supportive work environment with agile methodologies and cross-functional teamwork.

Product Management Intern - IBM Storage 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text highlights IBM's role in providing hybrid cloud infrastructure solutions and emphasizes a growth-minded culture focused on innovation and collaboration. It outlines job responsibilities involving market research, customer analysis, and product development, while detailing required education and technical skills for the position.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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