Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Infrastructure Specialist-System Administration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The role involves working with clients on hybrid cloud and AI solutions, emphasizing innovation, technical expertise, and career growth opportunities within IBM's ecosystem.

Software Engineer - OpenRAG FullStack

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative AI-powered cloud-native solutions at IBM, emphasizing collaboration, growth, and impactful technology development. The role involves building scalable systems and contributing to cutting-edge projects with a focus on customer success and team development.

Azure Cloud FullStack - Public Sector/Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers career growth opportunities, extensive training, and a supportive environment for professionals in hybrid cloud and AI. The role emphasizes innovation, collaboration, and technical expertise with Azure cloud services. Benefits include career development, work-life balance initiatives, and diversity programs.

Security Consultant Cloud Security Services

Company: IBM

Location: Doha, QA

Posted Dec 09, 2025

This job description outlines the role of a Digital Security Managing Consultant focused on cloud security, IAM, and hybrid/multi-cloud environments. The position requires expertise in security architecture, compliance standards, and delivering large-scale security transformation programs with global and local teams.

(Kaohsiung) Technical Support Representative (ETL)

Company: IBM

Location: Kaohsiung, TW

Posted Dec 09, 2025

IBM Consulting offers career growth through collaborative data solutions, innovation in hybrid cloud and AI, and opportunities to impact global clients. The role emphasizes technical expertise, cross-functional teamwork, and continuous learning within a supportive ecosystem.

Maximo Functional Leader

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines a role as a Maximo Functional Lead at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and leadership in complex projects. Requirements include extensive experience with Maximo systems, project management skills, and certifications, with opportunities to work in an Agile environment.

Growth Marketer Intern (8 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This job posting highlights IBM's commitment to innovation, continuous learning, and a supportive work environment. The role involves marketing campaigns, leveraging cutting-edge technologies, and collaborating with a global community of learners.

Senior DevOps Engineer - Defence

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career development opportunities, a supportive culture, and innovative benefits like flexible working arrangements and maternity returners schemes. The role emphasizes hybrid cloud expertise, leadership growth, and collaboration with industry leaders.

Engineering Operations Manager

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description outlines the role of an Engineering Operations Manager requiring strategic leadership, technical expertise in facilities management, and cross-functional collaboration. The position emphasizes operational excellence, compliance with maintenance programs, and leadership in critical environments. Qualifications include a bachelor's degree, technical diploma, and 10+ years of senior facilities engineering experience.

Data Engineer-Data Platforms

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM, emphasizing technical expertise in big data technologies, cloud platforms, and agile methodologies. Responsibilities include designing solutions, continuous improvement, and collaborating with technology teams. Required skills involve Apache Spark, Hadoop, Python, and SQL proficiency.

Data Engineer-Data Platforms

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description outlines a Data Engineer role at IBM Consulting, emphasizing responsibilities like designing solutions, driving innovation, and collaborating with technology teams. It highlights required skills in big data technologies, cloud platforms, and programming languages, while also mentioning preferred qualifications such as architecture strategy and detection tools.

IBM Data Integration & Intelligence Senior Delivery Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Technology Expert Labs role emphasizing career growth, collaborative innovation, and impactful problem-solving. It highlights world-class services, client-focused teamwork, and professional development opportunities while outlining technical expertise requirements.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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