Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

System Administrator (TS/SCI Full Scope Polygraph)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The IBM Technology Expert Labs team offers a rewarding career delivering world-class services to clients. As a System Administrator, you will work closely with IBM and client leaders to plan, deliver, and deploy IBM BigFix-based configurations and patches. The role involves managing system patches, distributing patches to endpoint nodes, and collaborating with clients to optimize and trailblaze new solutions. The position requires strong technical skills, problem-solving abilities, and excellent communication skills.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as an Associate Software Developer. The role involves working with clients to co-create solutions using best practice technologies and tools. Required skills include proficiency in Java, Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.

Digital Sales Technical Specialist Data Platform for UKI Market - Dublin Based

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

The text describes a technical sales specialist role within IBM's Technology Data product portfolio. The position requires deep technical expertise in data management, governance, business automation, AI, and data science solutions. The specialist will work closely with clients to understand their business needs, deliver solution demonstrations, and collaborate with the wider IBM ecosystem and business partners.

Entry Level Cloud Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM seeks Software Developers to contribute to Cloud platform innovations, focusing on infrastructure solutions, automation, and compliance. The role involves collaborating with teams to design scalable systems and advance technology.

Senior Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role in the HashiCorp engineering team. The team builds the Infrastructure Cloud, which allows enterprises to take a unified approach to infrastructure and security lifecycle management. The role involves designing, prototyping, and implementing features and tools while ensuring stability and usability. The position requires at least 5+ years of experience as an engineer, with a focus on Golang development and experience with distributed systems on cloud providers like AWS, Azure, or GCP.

Application Developer-ServiceNow

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and problem-solving using best practice technologies and tools.

Junior Database Specialist

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

The job posting is for a Database Specialist for zOS at IBM. The role involves enabling technical development and testing activities for various databases on zOS and related products. The position requires setting up and configuring database instances, advising teams on database solutions, assisting with customer requirements, and creating personal development plans. The team provides infrastructure and platform services to global ISVs and partners, collaborating with IBM Development and partners to provide leading-edge solutions on IBM Z and LinuxONE.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

Team HR Partner-Japanese Bilingual

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The HR Partner role is a strategic consultant to leadership, supporting managers and transforming HR support. It involves engaging with managers, enhancing digital layers, co-creating HR offerings, building expertise, and collaborating across teams. The role requires HR knowledge, collaboration skills, communication abilities, problem-solving, project management, and client focus.

SAP SuccessFactors Compensation BA/Design Lead

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role that involves leading remote design workshops, facilitating verification sessions, and performing testing and integration mapping. The role requires strong experience with SuccessFactors Compensation and agile methodologies, as well as the ability to collaborate across multiple teams and drive end-to-end process alignment.

Senior Software Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is seeking highly skilled and motivated full stack developers to join IBM's software team. The role involves designing, developing, and deploying cloud applications and CI/CD automation to improve security, compliance, and efficiency. The ideal candidate should have extensive experience in software engineering, cloud platforms, and modern development practices.

Hardware Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's job description emphasizes innovation, collaboration, and solving complex problems through cutting-edge technology. It highlights opportunities in hardware development, quantum computing, and AI, while outlining required skills and a positive work environment focused on growth and impact.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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