Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Senior Product Manager - Platform team

Company: Goodnotes

Location: Europe

Posted Dec 02, 2025

This job posting highlights a high-impact Product Manager role at Goodnotes, focusing on transforming the platform into a collaborative B2B workspace. The position emphasizes technical expertise, strategic leadership, and collaboration with cross-functional teams. Benefits include flexible work arrangements, professional development support, and global team collaboration opportunities.

RN Clinical Consultation

Company: Sedgwick

Location: USA

Posted Dec 02, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. They are recognized as one of the best workplaces in financial services and insurance. They are currently hiring 6 nurses for remote positions, with a focus on providing medical care and support to injured employees. The company offers a comprehensive benefits package and encourages ongoing learning and professional development.

RN Clinical Consultation

Company: Sedgwick

Location: USA

Posted Dec 02, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. They are recognized as one of the best workplaces in the financial services and insurance industry. They are currently hiring a part-time nurse to join their team and provide triage services to assess needs and give appropriate care advice.

IMS Engineer

Company: Telnyx

Location: Ireland,Netherlands,Poland

Posted Dec 02, 2025

The text describes the role of designing, implementing, and operating a carrier-grade IMS core on Kamailio for Telnyx. It outlines the responsibilities, required skills, and nice-to-have skills for the position. The role involves designing and building PISCSCF call flows, productizing prototypes into supportable services, tuning performance and scale, ensuring reliability, implementing security measures, contributing to the Kamailio community, and keeping the voice core healthy. The ideal candidate should have VoLTE expertise, core IMS/SIP knowledge, Kamailio mastery, software engineering skills, and experience with Linux networking, automation, and communication.

Principal Product Manager

Company: Synthesia

Location: Remote

Posted Dec 02, 2025

The text promotes Synthesia's AI video platform, highlighting its mission to simplify video creation, growth achievements, and job opportunities. It emphasizes innovation, scalability, and success in the market while showcasing trust from major brands and competitive funding.

Software Development Engineer II - Map Data Publication

Company: Mapbox

Location: USA

Posted Dec 02, 2025

Mapbox is a leading platform for location-aware businesses, offering tools for navigation and data services. They seek a Software Development Engineer II to expand data publication services, emphasizing collaboration and innovation.

Real Specialist

Company: Saviynt

Location: USA

Posted Dec 02, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The Renewal Specialist role is responsible for managing and executing renewal transactions, collaborating with various teams to ensure timely and accurate renewals, and identifying upsell and cross-sell opportunities. Saviynt offers a collaborative culture, competitive compensation, and benefits, and is recognized as a leader in identity security.

Director of UX

Company: HubSpot

Location: USA

Posted Dec 02, 2025

HubSpot is seeking a strategic and empathetic design leader to drive the vision for their Upmarket segment, a rapidly growing customer base. The Director of UX for Upmarket will shape the experience for larger and more complex businesses, leading a team of designers to create intuitive, powerful, and scalable solutions. This role sits at the intersection of design craft, strategy, and business impact, partnering closely with Product, Engineering, and Research leadership.

Happiness Engineer – Customer Support & Success

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Dec 02, 2025

Automattic's Happiness Engineers are responsible for creating and protecting the customer experience. They introduce customers to the open web, teach and solve technical problems, and advocate for customers internally. The role involves customer support, identifying problems, finding efficiency improvements, and piloting new services. Automattic values long-term careers, internal growth, and diverse experiences.

Staff Product Manager - AI Security, Data Access Governance and DLP

Company: Dropbox

Location: USA

Posted Dec 02, 2025

Dropbox is expanding its AI-powered security capabilities to help SMB and midmarket businesses secure and manage their content. The company is seeking a Staff Product Manager to lead the development of next-generation security products, integrate Nira's governance capabilities, and drive a standalone security offering for the broader market.

Software Engineer - Support

Company: Bugcrowd

Location: Mexico

Posted Dec 02, 2025

Bugcrowd is seeking a talented Software Engineer Support to join their Engineering Support team. The role involves troubleshooting technical issues, liaising with issue submitters, and collaborating with various teams to provide technical guidance and solutions. The ideal candidate should have a strong background in software engineering, experience with SLA-driven support, and proficiency in various technologies and tools.

Alliances Director

Company: Anaplan

Location: Germany

Posted Dec 02, 2025

Anaplan is seeking an experienced Alliance Director to lead their partner ecosystem in Germany. The role involves developing a partner engagement strategy, driving demand generation, raising awareness of Anaplan's solutions, and collaborating with various teams to align partner activities with business goals. The ideal candidate should have deep expertise in alliance management, a proven track record in software sales, strong leadership skills, and excellent communication abilities.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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