Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Partner Manager - Automattic for Agencies (Spanish Speaking)

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Nov 28, 2025

The Partner Manager role at Automattic involves strategically executing the company's growth strategy by developing relationships with digital agencies in the Automattic partner ecosystem. The role focuses on driving sales, identifying growth opportunities, and collaborating with internal and external teams to support lead generation and joint revenue goals. The position requires experience in SaaS channel sales, strong analytical skills, and the ability to work across multiple business units.

Staff Technical Program Manager

Company: Mozilla

Location: Remote

Posted Nov 28, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and are now shaping the next 25 years of technology while helping to reclaim an internet built for people, not companies. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Remote

Posted Nov 28, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in the UK to prospect and close new business across the UKI region. The role involves meeting sales goals, outbound prospecting, managing the sales process, and becoming an expert in the company's products. The ideal candidate has 5+ years of technical sales experience, a history of goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role of Staff Software Engineer for Metadata Infrastructure at Dropbox involves shaping and evolving transactional database systems that support nearly all Dropbox products. The position requires defining a multiyear technical strategy for metadata database stacks, leading architecture and implementation efforts, solving high-impact technical problems, driving cross-functional alignment, mentoring engineers, and advancing operational excellence. The role is ideal for engineers who enjoy deep technical problem-solving and leading through influence while building resilient infrastructure.

Principal Solutions Engineer – Application Access Governance (AAG)

Company: Saviynt

Location: Remote

Posted Nov 28, 2025

The Principal Solutions Engineer role involves leading presales strategy, driving growth for Application Access Governance (AAG) product lines, and supporting the regional sales team in APJ. The role requires collaboration with internal stakeholders, delivering profitable subscription revenue growth, optimizing the sales lifecycle, training and enabling teams, and acting as a senior advocate for enterprise customers.

Sales Development Representative

Company: Mercury

Location: Remote

Posted Nov 28, 2025

Mercury is a profitable high-growth startup empowering founders and finance teams with advanced tools. The role requires a driven salesperson passionate about fintech, with competitive compensation and a focus on collaboration and innovation.

Senior Backend Engineer - PHP/Go

Company: Hostaway

Location: EMEA

Posted Nov 28, 2025

This job posting highlights a remote Senior Backend Engineer role at a fast-growing SaaS company with competitive pay, remote work flexibility, equity options, and a dynamic international team culture. The position emphasizes collaboration, technical growth, and impactful contributions to a market-leading platform.

Engineering Manager - Cards

Company: Kraken

Location: USA

Posted Nov 28, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking an Engineering Manager to lead their cross-functional Cards Pod, building and scaling Kraken's card experiences. The role involves leading a team of frontend and backend engineers, owning the UX for card features, and collaborating with product managers and designers to deliver high-impact features.

Sr. Fullstack Developer

Company: iSpace, Inc.

Location: Remote

Posted Nov 28, 2025

iSpace is a global services company with a focus on IT outsourcing, staff augmentation, and business process outsourcing. They have a team of experienced professionals based in the US and India, and have helped numerous corporations and institutions achieve their business objectives and IT goals. iSpace specializes in healthcare, entertainment, automobile, and financial services, and has a high client retention rate.

Product Development Coordinator

Company: Trafilea

Location: USA

Posted Nov 28, 2025

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community dedicated to promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth. They foster a culture of collaboration, innovation, and continuous learning, providing support and development opportunities for their employees. With a remote-first approach, they offer the freedom to work from anywhere in the world, surrounded by a diverse and talented team.

Senior Site Reliability Engineer

Company: Tines

Location: North America

Posted Nov 28, 2025

This job posting highlights a remote engineering role with opportunities to shape technical direction and collaborate in a supportive team environment. The position emphasizes customer focus, mentorship, and sustainable work practices while offering growth and innovation in self-hosted product development.

Director of Product Development

Company: Trafilea

Location: USA

Posted Nov 28, 2025

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community dedicated to promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth. They foster a culture of collaboration, innovation, and continuous learning, and believe in investing in their people to provide them with support and development opportunities to grow both personally and professionally.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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