Customer Service Jobs

1,441,418 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Staff Data Scientist

Company: Andela

Location: Remote

Posted Nov 24, 2025

Andela is a global talent marketplace connecting top remote technical talent with companies. They leverage AI to enhance talent matching and client engagement. The company seeks a Staff Data Scientist to lead advanced statistical modeling and generative AI initiatives, driving innovation in talent marketplace platforms.

Engineering Manager - Localization and Site Discovery

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for an Engineering Manager to lead the Localization and Site Discovery teams, focusing on enhancing global user experience and expanding platform reach. The role offers competitive compensation, benefits, and opportunities for growth.

Medical Director

Company: Modern Health

Location: USA

Posted Nov 24, 2025

Modern Health is seeking a part-time Medical Director with psychiatry expertise to oversee high-quality psychiatric care and medical management across their digital mental health platform. The role involves clinical oversight, regulatory compliance, customer engagement, cross-functional collaboration, and industry leadership. The position is pivotal in shaping psychiatric service delivery and advancing Modern Health's reputation in the market.

VP, Engineering

Company: Nutrafol

Location: USA

Posted Nov 24, 2025

Nutrafol is seeking a Vice President of Engineering to lead their engineering department, set technical vision, and drive innovation. The role involves building and leading an efficient engineering organization, overseeing the complete technology stack, and developing frontend, backend, and operations teams. The ideal candidate should have extensive experience in full-stack engineering, leadership, and managing engineering teams.

Software Engineer - Security Assurance

Company: Grafana Labs

Location: USA

Posted Nov 24, 2025

The job posting is for a Software Engineer Security Assurance position at Grafana Labs, a 100% remote company. The role involves building and maintaining security observability, compliance, and control management systems. The ideal candidate should have experience in security programs, knowledge of security standards, and strong interpersonal skills. The company values agile principles, open communication, and an OSS-first mindset.

Senior Director of Reals

Company: Modern Health

Location: USA

Posted Nov 24, 2025

The company is seeking a Senior Director of Renewals to own and drive the renewal strategy for their client base. The role involves building and executing strategies to protect and grow recurring revenue, leading and inspiring a team, developing a proactive renewal playbook, using data to inform decisions, forecasting accurately, identifying expansion opportunities, leveraging insights, being customer-centric, and partnering for growth. The ideal candidate should be a strategic leader, customer-obsessed, results-driven, proactively oriented, data-driven, familiar with the US healthcare ecosystem, analytical and insightful, a strong communicator, a team builder, and operationally excellent.

Business Intelligence Data Developer

Company: Guidehouse

Location: Remote

Posted Nov 24, 2025

The job posting is for a Business Intelligence Data Developer position in a GCP environment. The role involves designing data models, migrating transformations to BigQuery, collaborating with teams, and modernizing legacy applications. The position requires 6+ years of IT experience, BigQuery expertise, and knowledge of BI tools. The annual salary range is $113,000 to $188,000.

Product Manager (Clinical & AI Imaging)

Company: Henry Schein One

Location: Remote

Posted Nov 24, 2025

This job offers a Product Manager role with opportunities to shape dental tech innovations, collaborate across teams, and enjoy competitive compensation and benefits.

Enterprise Customer Success Manager (French speaker)

Company: Canonical

Location: Remote

Posted Nov 24, 2025

The role of an Enterprise Customer Success Manager at Canonical involves developing trust with customers, providing the best possible experience, and aligning expectations to facilitate adoption of new products or services. The position requires native French language skills, excellent English, and a strong background in IT with exposure to topics such as Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT. The role offers a distributed work environment, personal learning and development budget, annual compensation review, and various benefits.

Senior Database Automation Engineer

Company: Upwork

Location: Remote

Posted Nov 24, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and a data infrastructure team focused on database engineering and automation. The role involves designing and implementing Python-based automation frameworks, collaborating with infrastructure teams, optimizing database performance, and participating in on-call shifts. Upwork values diversity, inclusion, and offers opportunities to work on challenging projects with a supportive global team.

Sales Development Representative - Segment

Company: Twilio

Location: Remote

Posted Nov 24, 2025

The job posting is for a Sales Development Representative position at Twilio Segment. The role involves researching and generating prospective customers, breaking into new markets, achieving sales goals, and working closely with Account Executives. The company values diverse experiences and encourages everyone who meets the qualifications to apply.

Software Engineer - Security Assurance

Company: Grafana Labs

Location: Canada

Posted Nov 24, 2025

The job posting is for a Software Engineer Security Assurance position at Grafana Labs, a remote-first company. The role involves building and maintaining security systems, collaborating with cross-functional teams, and developing automated security assurance programs. The company values agile principles, high-velocity expectations, and an OSS-first mindset.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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