Customer Service Jobs

1,441,520 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Senior Learning Experience Designer

Company: GitLab

Location: USA

Posted Nov 24, 2025

GitLab is seeking a Senior Learning Experience Designer to join their Professional Services team. The role involves creating engaging, outcome-driven learning experiences for customers using instructional design expertise and technical knowledge. The ideal candidate will have experience in creating various learning materials and be passionate about simplifying complex technical topics.

SVP - Strategic Planning

Company: EVERSANA

Location: USA

Posted Nov 24, 2025

EVERSANA INTOUCH® is a global marketing agency focused on improving patient lives through innovative solutions, emphasizing diversity, inclusion, and a commitment to employee growth and ethical practices.

Lead Infrastructure Engineer

Company: Builder.io

Location: North America

Posted Nov 24, 2025

The role of Lead Infrastructure Engineer on the Fusion team involves shaping the future of the production platform Fusion Cloud. The responsibilities include VPC architecture, Kubernetes scaling, networking, Infrastructure-as-Code, observability, and tooling. The requirements include 7+ years of experience in SRE/DevOps/Infrastructure Engineering, deep expertise in a major cloud provider, proficiency in managing production environments, adaptability, customer focus, and IaC/scripting skills.

Full-Stack Web Development Manager– Adobe AEM / Marketing Integrations

Company: iRhythm

Location: Remote

Posted Nov 23, 2025

iRhythm is a digital healthcare company seeking a manager-level Full Stack Web Developer to lead and evolve their global digital experience. The role involves technical leadership, full-stack development, managerial responsibilities, security compliance, documentation, collaboration, and communication. The company offers competitive compensation, benefits, and a focus on diversity and inclusion.

Lead Technical Skills Enablement Program Manager - Customer Succes

Company: HubSpot

Location: Remote

Posted Nov 24, 2025

This job posting seeks a Technical Skills Enablement Program Manager to build technical expertise for Customer Success teams, focusing on troubleshooting, training, and scalable competency frameworks. The role involves collaborating with cross-functional teams, developing training content, managing vendor relationships, and measuring the impact of technical enablement initiatives. Key qualifications include 5+ years of experience in technical enablement, deep HubSpot product knowledge, and strong program management skills.

Sr Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 24, 2025

The Sr Data Solutions Analyst role at Liberty Mutual involves standardizing financial data using their Financial Data platform. The position requires financial and insurance expertise, critical thinking, and the ability to craft sophisticated data solutions. The role includes working with stakeholders to define metrics, prioritize efforts, and ensure high-quality data deliverables.

Webflow Lead Solutions Architect - Strategic Accounts

Company: Webflow

Location: USA

Posted Nov 24, 2025

Webflow is a platform that combines visual development, content management, AI-driven personalization, hosting, and analytics. It aims to empower teams to build, manage, and optimize websites. The company is looking for a Lead Solutions Architect with extensive experience in web development and enterprise consulting to drive long-term strategy and influence product direction.

Identity Security - Sr. Customer Success Manager

Company: Saviynt

Location: Remote

Posted Nov 24, 2025

Saviynt's AI-powered identity platform manages and governs access to an organization's applications, data, and business processes. The company is recognized as a leader in identity security, helping organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The job description outlines the role of a Customer Success Manager, who will drive customer loyalty, adoption, and expansion of Saviynt's Enterprise Identity Cloud, translating its power into measurable enterprise outcomes for Fortune 500 and Global 1000 clients.

Senior Recruiter

Company: MissionWired

Location: USA

Posted Nov 24, 2025

MissionWired is a direct marketing agency for nonprofits and Democratic organizations, helping partners create fundraising strategies and tell ambitious stories. They have converted over $45 billion in donations and work with various nonprofit organizations and political groups. The company values diversity, inclusion, and equitable hiring practices.

Taxonomist

Company: Airbnb

Location: Remote

Posted Nov 24, 2025

This job description outlines a Taxonomist role at Airbnb involving collaboration across teams, data governance, taxonomy development, and semantic data strategies. The position emphasizes innovation, cross-functional teamwork, and impactful contributions to information management systems.

Senior Sales Engineer / Solutions Engineer

Company: Yubico

Location: Remote

Posted Nov 24, 2025

Yubico promotes secure login solutions globally, emphasizing strong company culture, employee benefits, and a mission to enhance internet security. They offer a comprehensive rewards package and a collaborative work environment.

Sr. Product Designer - Assessments

Company: Khan Academy

Location: USA

Posted Nov 24, 2025

Khan Academy seeks a Senior Product Designer to innovate K12 solutions, focusing on equitable education. The role emphasizes accessibility, collaboration, and impactful design within a mission-driven nonprofit. The text highlights their commitment to diverse communities, learning outcomes, and transformative educational tools.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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