Customer Service Jobs

1,441,702 open positions · Updated daily

Customer Service is one of the fastest growing sectors, with 1,765 active listings on our board alone. The surge comes from subscription-based SaaS, e-commerce, and fintech companies expanding globally. These roles now demand proficiency in omnichannel support platforms, real-time analytics, and AI-driven chatbots—skills that directly boost customer retention and revenue.

Within Customer Service, you’ll find positions such as Customer Support Specialist, Technical Support Engineer, Help Desk Analyst, Onboarding Coordinator, and CS Manager. Typical responsibilities include ticket triage, troubleshooting, knowledge-base creation, CSAT and NPS monitoring, and cross-functional collaboration with product and sales teams to translate customer feedback into product improvements.

Salary transparency matters because Customer Service salaries often lag behind comparable roles in tech. Knowing the exact pay range before applying eliminates surprises, enables realistic budgeting, and empowers agents to negotiate based on market benchmarks rather than vague expectations.

Senior Software Engineer - Web Services

Company: Mozilla

Location: Canada

Posted Nov 20, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, benefits, and a remote work environment.

Senior Product Marketing Manager

Company: Checkly

Location: USA

Posted Nov 20, 2025

Checkly seeks a Senior Product Marketing Manager for a fully remote role, emphasizing innovation in application reliability. The position involves strategic marketing, product launches, and global collaboration. Benefits include flexible work, competitive pay, and a transparent culture.

Senior Solutions Engineer

Company: Databricks

Location: Denmark

Posted Nov 20, 2025

Databricks is a company that aims to create a unified platform for data science and analytics, making it accessible to everyone. They provide a user-friendly and intuitive platform that fosters a culture of creativity, experimentation, and continuous improvement. The company is looking for a Solutions Architect to work with clients, demonstrate the platform's capabilities, and help customers solve their complex data challenges.

Partner Manager - Resellers

Company: Webflow

Location: USA

Posted Nov 20, 2025

Webflow empowers developers with a unified platform for building and managing websites. They seek a Partner Manager to grow their reseller ecosystem, offering competitive compensation, benefits, and a collaborative culture.

Senior Engineering Manager, Core Multi-Product Enablement

Company: Dropbox

Location: USA

Posted Nov 20, 2025

The role is a Senior Engineering Manager position at Dropbox, responsible for leading a team of 12-25 engineers to execute on critical company-wide business objectives. The team will own the MultiProduct Enablement (MPE) initiative, which provides a unified experience for discovering, purchasing, and managing multiple Dropbox products. The ideal candidate should have strong leadership skills, technical expertise, and a passion for driving results in a collaborative, virtual-first environment.

Market Value and Health Outcomes Director

Company: RapidAI

Location: USA

Posted Nov 20, 2025

RapidAI is a leading provider of clinical AI solutions for hospitals, helping to improve decision-making, patient outcomes, and health system performance. The company is seeking a strategic leader to shape and communicate the value of its AI solutions across major health systems and integrated delivery networks, driving enterprise adoption through compelling value narratives and measurable outcomes.

Senior Application Engineer - Zuora Billing & Revenue

Company: Twilio

Location: India

Posted Nov 20, 2025

The job posting is for a Senior Application Engineer position at Twilio, focusing on Zuora Billing and Revenue. The role involves design, configuration, development, and testing of Zuora solutions for key finance functions. The ideal candidate should be a self-starter with strong analytical skills, communication abilities, and experience in Zuora Billing and Revenue modules. The position is remote-based in India.

Associate Vice President - Digital (Political)

Company: MissionWired

Location: USA

Posted Nov 20, 2025

MissionWired is a direct marketing agency for nonprofits and Democratic organizations, helping them create revolutionary fundraising strategies and campaigns. They have a diverse team and are committed to social change and equality. The company is looking for an associate vice president with experience in digital fundraising and communications to lead client engagements and manage cross-functional teams.

Senior Software Engineer - Web Services

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, benefits, and a remote work environment.

Senior Software Engineer - Web Services

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, remote work, and a comprehensive benefits package.

Intermediate Fullstack Engineer (Ruby/Vue.js) - Analytics Instrumentation

Company: GitLab

Location: Canada,EMEA,UK,Netherlands

Posted Nov 20, 2025

This job description highlights a role in developing data-driven analytics tools for GitLab, emphasizing collaboration with cross-functional teams, privacy-focused practices, and creating actionable insights through instrumentation frameworks.

Senior Product Manager - Personal Banking

Company: Mercury

Location: USA

Posted Nov 20, 2025

Mercury, a fintech company, is seeking a Senior Product Manager to join their Personal Banking team and help shape and scale their consumer banking offering. The role involves creating a holistic, high-scale consumer banking program, working on user-facing experiences, and collaborating with internal teams and external partners. The ideal candidate should have 7+ years of relevant product management experience in a financial technology company, be technically inclined, and have a deep understanding of user needs.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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