Customer Success Jobs in Atlanta, GA

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Looking for Customer Success jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Atlanta, GA area.

Donation Coordinator

Company: stimlabs

Location: Atlanta, GA

Posted Jan 24, 2025

The Donation Coordinator is responsible for quality assurance of Birth Tissue acquisition from hospital donor sources. They travel to hospitals and StimLabs' corporate office in Roswell, Georgia. Key duties include identifying potential maternal donors, completing donation paperwork, educating hospital staff, and participating in Beyond Birth program support. The role involves suggesting improvements, acting as an acquisition representative, and contributing to medical partner development. Essential daily operations include providing education, coordinating donor records, reviewing eligibility, and ensuring compliance with FDA and AATB policies. The ideal candidate has a Bachelor's degree in a technical field, 3-5 years of Quality Assurance/Control experience, and knowledge of tissue donation processes and regulatory requirements.

Desktop Support Engineer

Company: Fire Safety and Protection, LLC

Location: Atlanta, GA

Posted Jan 24, 2025

Fire Safety and Protection LLC (FSP) is seeking a skilled Desktop Support Engineer with experience in Microsoft 365 (M365) and Azure. The role involves providing technical support, managing M365 and Azure environments, SharePoint administration, local network management, user training, and occasional travel. FSP values its employees, offering a supportive culture, career growth opportunities, and diverse locations. The company provides comprehensive benefits, including health insurance, retirement plans, and professional development programs. FSP is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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