Customer Success Jobs in Chicago, IL

47,378 open positions · Updated daily

Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Airborne Cryptologic Language Analyst

Company:

Location: Edwardsville, IL

Posted Feb 03, 2025

Planning and Inventory Manager

Company:

Location: Deerfield, IL

Posted Feb 03, 2025

Senior Implementation Leader

Company: MetLife

Location: Chicago, IL

Posted Feb 03, 2025

The Senior Implementation Leader role at MetLife involves managing relationships with customers and brokers to implement products within a specific timeline. The leader is the first point of contact for customers, coordinating with internal partners and managing the backend process. Key responsibilities include mentoring associates, leading calls with customers and brokers, and serving as a key relationship liaison with the Sales organization. The role requires strong leadership, communication, and problem-solving skills, as well as proficiency in Microsoft Office products. MetLife offers competitive compensation, comprehensive benefits, and a supportive work environment.

Senior Rails Developer - Backend Focus (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Feb 03, 2025

Enova International is seeking a Senior Rails Developer with 4+ years of experience in fullstack development. The role involves working on both older and newer applications, contributing to system scalability and resilience, and collaborating with technical and business stakeholders. The company offers competitive compensation, benefits including health, dental, vision insurance, 401k matching, and a roth option, and a range of perks such as hybrid roles, PTO, paid holidays, sabbatical program, summer hours, and paid parental leave. Enova is a values-driven organization committed to making accessible credit for millions, with a focus on inclusion and employee thriving.

Airborne Cryptologic Language Analyst

Company:

Location: Belleville, IL

Posted Feb 03, 2025

Implementation Leader III

Company: MetLife

Location: Chicago, IL

Posted Feb 03, 2025

The Implementation Leader III role at MetLife involves managing relationships with customers, HR benefits teams, and brokers to implement products within a specific timeline. The role requires familiarity with over 20 products, including core and voluntary products. The Implementation Leader serves as the first point of contact for customers, coordinating with internal partners and managing the backend process. The role involves mentoring associates, participating in training, and facilitating calls with customers and brokers. Key responsibilities include analyzing and executing change requests, identifying and resolving implementation-related problems, and loading administration systems. The role requires strong communication, leadership, and problem-solving skills, as well as proficiency in Microsoft Office products. MetLife offers competitive compensation, comprehensive benefits, and a supportive work environment.

Creative Project Manager

Company:

Location: Itasca, IL

Posted Feb 03, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Decatur, IL

Posted Feb 03, 2025

Store Manager

Company:

Location: Bloomington, IL

Posted Feb 03, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Macomb, IL

Posted Feb 03, 2025

Associate Product Manager

Company:

Location: Mundelein, IL

Posted Feb 03, 2025

Airborne Cryptologic Language Analyst

Company:

Location: Gurnee, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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