Customer Success Jobs in Chicago, IL

47,381 open positions · Updated daily

Looking for Customer Success jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Success position in the Chicago, IL area.

Analytical Lead, Retail, Big Box

Company: Google

Location: Chicago, IL

Posted Jan 30, 2025

Group Copy Supervisor

Company: EVERSANA

Location: Chicago, IL

Posted Jan 30, 2025

EVERSANA INTOUCH is a leading global healthcare agency offering comprehensive services including creative and media solutions, enterprise solutions, and data analytics. They specialize in connecting life science companies with consumers, healthcare professionals, and payers. Their team is inspired by human health experiences and aims to make healthcare more accessible. They are part of EVERSANA, a pioneer in next-generation commercial services. The Group Copy Supervisor (GCS) role involves managing projects, leading creative teams, and providing constructive feedback. The ideal candidate has 8+ years of experience in a pharma agency, preferably in oncology, with AOR experience in a global setting. They should possess strong conceptual talents, strategic business acumen, and finely crafted copywriting skills.

Senior Business Intelligence Analyst

Company: Caterpillar

Location: Peoria, IL

Posted Jan 30, 2025

Caterpillar Inc. is seeking a Senior Business Intelligence Analyst for its Cat Digital division. The role involves leading strategic and tactical analytic projects, turning data into insights, and driving business growth. The ideal candidate will have a strong technical background in data structures using SQL, project management experience, and excellent communication skills. They will work with a diverse team to discover future trends in aftermarket through field data analytics. The position offers opportunities for career growth, competitive compensation, and benefits, including a flexible hybrid work environment. The role is based out of either Chicago, IL or Peoria, IL offices.

Senior Business Manager - Integrated Energy Systems

Company: UL Solutions

Location: Chicago, IL

Posted Jan 30, 2025

The text describes a Business Manager role for Integrated Energy Systems in UL's fastest-growing team. The role is hybrid, requiring 3 days a week in Northbrook IL or Melville NY. Responsibilities include developing and implementing commercial and operational strategies, managing P&L activities and budget, ensuring financial targets are met, and driving initiatives for new business opportunities. The role also involves managing costs, reporting, forecasting, and workflow overviews. The ideal candidate should have a university degree in Engineering, Business, or a similar field, with 10+ years in the Energy Systems sector and 5+ years of leadership experience. The role offers a competitive salary, annual bonus, health benefits, wellness benefits, and retirement savings. UL Solutions is a global leader in applied safety science, working at the center of safety and sustainability, with projects in electrical infrastructure, renewable energy, and electrified transportation.

Senior Product Manager, AI \u0026 Data

Company: BigTime Software, Inc.

Location: Chicago, IL

Posted Jan 30, 2025

BigTime is seeking a Senior Product Manager to lead the development and integration of AI-powered features into their SaaS platform. The role involves defining product strategies, delivering innovative solutions, and enhancing customer satisfaction. The ideal candidate will have 5+ years of technical product management experience, 3+ years managing SaaS products, and a proven track record of delivering AI-powered features. They will be responsible for AI product strategy and execution, integration and API roadmap, cross-functional collaboration, and product delivery and analytics. BigTime offers a competitive salary, comprehensive benefits, and a hybrid work schedule. This role is critical for BigTime's future growth, as they aim to transform how professional services organizations manage projects and make data-driven decisions.

Airborne Cryptologic Language Analyst

Company:

Location: Edwardsville, IL

Posted Jan 30, 2025

Knowledge & Insights Analyst

Company: Caterpillar

Location: Peoria, IL

Posted Jan 30, 2025

Caterpillar Inc. is offering a job opportunity in its Digital and Data Technology sector. The role involves providing customer and dealer self-service support by analyzing multifaceted dashboards, identifying data trends, and creating solutions to enhance the support experience. The successful candidate will be responsible for crafting public-facing self-help content, optimizing search functionality, and collaborating with cross-functional teams for continuous improvement. The job requires a college degree, superior communication skills, strong organizational skills, and at least 2 years of experience in a contact center environment. Caterpillar offers a competitive salary, benefits, and opportunities for career growth.

Analytics Director, Value-Based Care & Revenue Cycle Strategy

Company: IMO Health

Location: Chicago, IL

Posted Jan 30, 2025

The Analytics Director Value-Based Care & Revenue Cycle Strategy role at IMO Health involves serving as a domain expert for analytics solutions, focusing on healthcare reimbursement and clinical documentation best practices. The individual will guide the development of analytics solutions, develop client-level dashboards, collaborate with growth and customer success teams, and manage development resources. The role requires 7+ years of experience in healthcare reimbursement, clinical documentation, or related fields, a deep understanding of value-based care programs, and strong knowledge of revenue cycle analytics. The Analytics Director will also present data to clients, manage development resources, and drive continuous improvement in analytics offerings.

Fraud Investigator (Perm - Hybrid at our Chicago HQ near O'Hare Airport)

Company: Alliant Credit Union

Location: Chicago, IL

Posted Jan 30, 2025

This role involves investigating suspicious and unlawful activities directed at the credit union membership, identifying fraudulent activity, and pursuing collection of accounts causing credit union loss. Responsibilities include conducting investigations, analyzing financial statements, utilizing case management systems, assisting with complex accounts, processing victim fraud claims, supporting call center and members, and staying current with compliance-related issues. The job requires a Bachelor's Degree in Business Finance or related field and at least 3 years of fraud investigation experience. The compensation range is $58,800 to $83,050 annually, with additional benefits including health care, vision, dental, 401k with employer match, work from home options, paid parental leave, employee discount programs, time off, 11 paid holidays, and education reimbursement.

Airborne Cryptologic Language Analyst

Company:

Location: Sheffield, IL

Posted Jan 30, 2025

Frequently Asked Questions

What are the typical salary ranges for Customer Success roles at different seniority levels?
Entry‑level CSMs earn $55k–$70k, mid‑level (2–5 yrs) $70k–$90k, senior (5+ yrs) $90k–$120k, and Director/VP roles $120k–$160k+ in the U.S., with higher ranges in tech hubs.
What skills and certifications are most valuable for Customer Success professionals?
Proficiency in Gainsight, Totango, or Zendesk, data analysis with SQL or Excel, strong communication, and certifications like Gainsight Certified Success Manager (GCSM) or Certified Customer Success Manager (CCSM) boost credibility.
Are Customer Success positions available for remote work?
Yes—over 80% of openings allow full‑time remote or hybrid arrangements, especially in SaaS, fintech, and e‑commerce sectors. Remote roles often require 24/7 availability for global accounts.
What career progression paths exist within Customer Success?
Typical progression moves from Onboarding Specialist to CSM, then to Senior CSM or Account Manager, followed by Customer Success Manager Lead, Director, and VP of Customer Success, with each step adding strategic and budget‑ownership responsibilities.
What are the current industry trends shaping Customer Success?
Trends include AI‑driven health metrics, proactive churn prevention, cross‑sell automation, and the rise of Customer Success Ops teams that focus on process scale and data governance.

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